Implementation Manager

6 months ago

Markham, Canada Bayshore HealthCare Full time

**About the Role**

The role of Implementation Manager is to lead the successful implementation of new programs, systems and initiatives within our business. The role involves developing processes, collaborating with stakeholders, and ensuring that projects are completed efficiency within scope and timelines, contributing to improved operational performance and client satisfaction.

The Implementation Manager coordinates and prioritizes project tasks, manages timelines, maintains project plans and communicates status to all stakeholders as needed. This role is responsible for scope management, change management, estimating impacts of scope change (timeline and cost) as well as managing project resources. The Implementation Manager assumes overall responsibility for planning, implementation and evaluation of new programs and will provide insight and best practices to accurately align programs requirements.

**A Day in the Life**
- Collaborates with internal and external stakeholders to gather requirements, define objectives, and ensure alignment with business goals.
- Works with all required internal teams to understand the current processes and implications of a new programs requirements for the existing operations.
- Create comprehensive project plans, including timelines, milestones, and resource allocation, to guide the implementation process.
- Define and manage project scope, including assessing and controlling changes to scope that may impact timelines and resources.
- Conduct detailed transition planning in accordance with defined service go-live commitments.
- Ability to run and document UAT testing scenarios in partnership with stakeholders prior to launch
- Lead the end-to-end implementation or transitions of new programs, working with cross-functional teams to ensure successful execution.
- Assist with development and establish standardized processes and procedures to support program implementation, including workflow designs, documentation, SOPs, Forms, scripting, and training materials.
- Maintain thorough project documentation, including process manuals, procedures, and reports, to ensure transparency and accountability.
- Facilitate training sessions and knowledge transfer to relevant teams to ensure a smooth transition to new processes and procedures.
- Provide support, guidance, and advice to front line staff as well as supporting business units on the implementation
- Manage expectations across key internal and external stakeholders of the project
- Continuously monitor project performance, identify issues, and take corrective actions to ensure successful implementation.
- Report program progress at defined intervals to Management teams (Client and Internal) for effective governance and timely issue resolution
- Document and share project learning's for continuous improvement
- Develop and execute change management strategies to facilitate a smooth transition during the implementation phase.
- Allocate and manage project resources effectively, including team members and external partners, to meet project objectives.

Job Qualification

**What You Bring to the Team**
- A minimum of 3-5 years of operational program management experience in healthcare/pharmacy related field
- Excellent communication and stakeholder management skills.
- Strong understanding of process development and procedural design.
- Proven customer relationship and/or account management skills with direct client interaction
- Applicants with RN or RPN designations an asset
- Proven experience in program implementation and project management
- Proficiency in project management tools and software
- Experience launching new programs (medium and large) within a Heath Care Organization
- Change management expertise and the ability to adapt to evolving requirements.
- Extensive experience working with clinical teams to develop and implement new solutions and processes
- Ability to work cross functionally in an organization and across various levels
- Strong problem-solving skills and ability to work collaboratively with cross-functional teams.
- Have excellent multi-tasking, organizational and time management skills, including attention to detail and the ability to set priorities.
- Can work independently and within a team setting with highly developed interpersonal skills.

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