Warranty Service Manager

4 months ago

Ottawa, Canada Mattamy Homes Full time

Location:

Ottawa, Ontario (on site role)

Company:

Mattamy Homes Canada

Department:

Warranty, Ottawa Division

Employment Type:

Full-Time

Reports to:

Senior Manager, Warranty

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen.

Learn more about what makes working at Mattamy special and our award-winning culture.

What we offer

In keeping with the Mattamy Mission of providing The Best Homeowner Experience, the Warranty Service Manager in our Ottawa Division is responsible for the daily operations of the Warranty Service Department to ensure that homeowner service requests are fulfilled while delivering on our mission.

What you’ll do

Manage the completion of warranty service work, while adhering to budget, which includes:Collect, review, and schedule 30 day and year-end Warranty Service requests.Respond to and provide immediate resolution to deficiencies, including mediation, arbitration, conciliation inspections, and reports.Review repairs completed by Warranty Service Technicians for quality of work and completion as per schedule and provide on-going support and guidance.Ensure trades are scheduled appropriately and expedite work in order to adhere to Warranty Service timelines and guidelines. Work closely with Senior Builders and Trade Partners and regularly communicate with the Construction team to report repetitive deficiencies and homeowner concerns. Manage Warranty Service employees through ongoing performance management, development, coaching, and attracting and retaining strong performers. Responsible to create and maintain relationships with homeowners including the ability to deal professionally with upset/irate customers. Manage emergency service requests after closing, including emergency support for the Model Homes and Sales Offices. Responsible for site compounds remaining clean and presentable. Participate in Mattamy community events and play an active role in Mattamy University sessions.

What you bring

College/University degree or diploma in Business/Construction/Urban Planning/Leadership or a combination of post-secondary education and experience. Demonstrated people leadership experience (minimum 2 years) Five years of experience in a customer service or construction role. Carpentry, electrical, plumbing, drywall and painting experience an asset. General knowledge and familiarity with terms of trade contracts and Tarion. Customer serviced focused with the ability to resolve problems effectively Ability to set priorities, meet deadlines and manage variable workloads. Strong organizational and time management skills with ability to work in a fast-paced work environment. Excellent communication skills – both verbal and written. Solid problem solving and decision-making skills. Self-motivated with ability to work well both in a team and independently.

Bonus points

Bilingual. Experience working with a homebuilder.

We encourage applicants who meet most of the role requirements to hit that submit button and apply It’s okay if you don’t have 100% of the requirements. If you’re the right candidate, we’ll help you learn and grow.

Who we are

Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

Be yourself. We want it that way.

At Mattamy, we're passionate a​b​​out creating and promoting a diverse and inclusive environment where everyone ​can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone. ​​​​

Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.

Qualified applicants will be contacted directly by the Talent Acquisition team.

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