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Warranty Coordinator

4 weeks ago

Ottawa, Canada Minto Group Full time

WARRANTY COORDINATOR

**Location**: Orleans - 2603 Tenthline Road

Build your future at Minto

Since 1955, we've been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it's all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto we welcome change, celebrate new ideas and provide you with the resources, professional training and diverse opportunities to grow your career.

**Your offer will include**:
Competitive salary
Annual bonus + benefits effective 1st day + RRSP matching plan + 3 weeks' vacation
Tuition reimbursement plans and professional development courses
Employee recognition platform - Be rewarded by your colleagues for your contributions
Flexible summer hours
Many exciting career opportunities

**Your Role on our Team**:
The Warranty Coordinator is responsible for providing customer service to homeowners in order to process all inquiries related to service, repairs or outstanding work.

**In this role, you will**:
Check Tarion portal daily to identify and print any new conciliations, 30 days, year ends or two year inspections
Review any emergency calls from the previous night or weekend and follow up with home owner and/or trades
Coordinates repair appointments for Customer Care, Trade Partners and Homeowners, 30 days, year ends, two year, service calls, and or MSD inspections;
Responsible for processing all Service Tech paper work
Print "scheduled today" list on a daily basis and contact all Trades to ensure successful work days
Reschedule any additional follow up appointments that are necessary
Update DAILY, QAPAD, close calls, add notes make sure booking dates are accurate
Process invoices in SAP
Manage vendor cards and the check in check out process
Send all Trades, weekly, the QAPAD aging report
Responds and assists with resolving all after sales complaints;
Tracks and closely monitors all active Customer Care files and ensure they are completed within the set deadlines as indicated by the Tarion Warranty Corporation;
Provides updates and corresponds with the Tarion Warranty Corporation in regards to files that have been escalated with their office;
Coordinate all repairs in model homes where necessary;
Order materials as instructed by Managers/Inspectors/Techs
Other duties within the scope, spirit and purpose of the job, as requested by management

**We would like you to have**:
High School Diploma is required or a College Diploma (Construction, Home Building, Administration or related discipline) is an asset.
A minimum of five (5) years of relevant work experience in customer service role.
Microsoft Office (Word, Excel), Outlook
Tarion Warranty Corporation Construction Performance Guidelines and Warranty Coverage is an asset
Knowledge of construction processes and repair methods is an asset
Strong knowledge of the Minto New Home Manual is an asset
Communication skills (listening, verbal and written)
Problem Solving
Organizational skills
Attention to detail
Customer service focused
Team player

Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.