Assistant Warranty Manager

3 weeks ago

Ottawa, Canada The Minto Group Full time

**Build your future at Minto**

Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto we welcome change, celebrate new ideas and provide you with the resources, professional training and diverse opportunities to grow your career.

**Your offer will include**:

- Competitive salary
- Annual bonus + benefits effective 1st day + RRSP matching plan + 3 weeks’ vacation
- Tuition reimbursement plans and professional development courses
- Employee recognition platform - Be rewarded by your colleagues for your contributions
- Flexible summer hours
- Many exciting career opportunities

**Your role on our Team**:
The 30 Day Assistant Warranty Manager is crucial to the success of a happy homeowner once they have closed on their home and identified their 30 day list of deficiencies to be completed in a timely manner. The Assistant Manager works very closely with all team members including the Coordinator, Service Technicians, Trade Partners, and General Site Superintendent to ensure that all deficiencies are looked after appropriately.

**In this role, you will**:

- Reviews and follows up all scheduled appointments including service calls and inspections daily;
- Participates in escalated Warranty issues with the Homeowner, including resolving warrantable items;
- Liaison with warranty agency (Tarion) including portal access, review and reporting, attend conciliations, monitor results of MSD’s;
- Review and approve work orders, invoices, back charges, cheque requisitions;
- Reviews customers satisfaction surveys and implements customer excellence programs and procedures;
- Reviews and analyses trends in defect resolution, service call efficiency, customer satisfaction reports while implementing action plans for improvement;
- Manages all Inspectors and assist with quality control issues, closing homes and Homeowner issues;
- Prepares and monitors seasonal schedule of work for completion according to Tarion Guidelines;
- Chairs weekly Warranty meetings and keeps production and head office up to date;
- Key driver of customer satisfaction and management of the customer experience plan.
- Prepares fiscal budgets and monitors costs to ensure budget compliance; Management and Leadership
- Supervises Warranty personnel including daily responsibilities, approve vacations, performance management, timesheets, work hours and training;
- Supervises, trains and monitors performance of direct reports;
- Ensures all Minto staff and trades partners abide by Ministry of Ontario Labour regulations and Minto’s Health & Safety Policies;
- Ensure strong employee engagement through regular coaching, training, and meetings;
**We would like you to have**:

- A College Diploma (i.e. Construction courses) is required.
- Previous experience in customer service, managing a team in the construction industry or homebuilding industry is considered an asset. 3-5 years of relevant management experience in a similar field is preferred.
- Microsoft Office (Word, Excel and PowerPoint), Outlook
- Bilingualism is considered an asset
- Knowledge of Tarion guidelines, Ontario Building Code and new homebuilders warranty programs are an asset
- Strong Communication (listening, verbal and written etiquette)
- Conflict Resolution
- Negotiation skills
- Leadership skills
- Patience and Calm nature
- Problem Solving
- Customer Service Focused
- Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs. _

TAS2

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