Warranty Service Operations Manager
3 weeks ago
At Mattamy Homes, we're seeking a skilled Warranty Service Operations Manager to oversee the daily operations of our Warranty Service Department. This role is responsible for ensuring that homeowner service requests are fulfilled while delivering on our mission of providing the best homeowner experience.
- Manage the completion of warranty service work, adhering to budget and guidelines.
- Respond to and provide immediate resolution to deficiencies, including mediation and arbitration.
- Work closely with Senior Builders and Trade Partners to report repetitive deficiencies and homeowner concerns.
- Manage Warranty Service employees through performance management, development, and coaching.
Requirements:
- College/University degree in Business, Construction, or Urban Planning, or a combination of post-secondary education and experience.
- Demonstrated people leadership experience (minimum 2 years).
- Five years of experience in a customer service or construction role.
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