Warranty Service Operations Manager
3 weeks ago
Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the United States.
Our MissionWe're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities.
Job Title: Warranty Service Operations ManagerLocation: Ottawa, Ontario (on-site role)
Salary: $85,000 - $105,000 per year
About the RoleThis is an exciting opportunity to join our team as a Warranty Service Operations Manager in our Ottawa Division. As a key member of our Warranty Service Department, you will play a critical role in ensuring that homeowner service requests are fulfilled while delivering on our mission.
You will be responsible for managing the daily operations of the Warranty Service Department, including coordinating with Senior Builders and Trade Partners to report repetitive deficiencies and homeowner concerns.
Key Responsibilities:
- Manage the completion of warranty service work, adhering to budget and timelines
- Work closely with Senior Builders and Trade Partners to resolve issues and improve processes
- Manage Warranty Service employees through performance management, development, coaching, and talent attraction
- Ensure emergency service requests are handled promptly and efficiently
To succeed in this role, you will need:
- A college/university degree or diploma in Business/Construction/Urban Planning/Leadership or a combination of post-secondary education and experience
- Demonstrated people leadership experience (minimum 2 years)
- Five years of experience in a customer service or construction role
- Carpentry, electrical, plumbing, drywall, and painting experience an asset
At Mattamy Homes, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
Why Work with UsWe're committed to creating a welcoming, barrier-free culture for everyone. If you're passionate about delivering exceptional customer experiences and building strong relationships, we encourage you to apply.
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