Warranty Service Operations Manager

3 weeks ago


Ottawa, Ontario, Canada Mattamy Homes Full time
About Us

Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the United States.

Our Mission

We're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities.

Job Title: Warranty Service Operations Manager

Location: Ottawa, Ontario (on-site role)

Salary: $85,000 - $105,000 per year

About the Role

This is an exciting opportunity to join our team as a Warranty Service Operations Manager in our Ottawa Division. As a key member of our Warranty Service Department, you will play a critical role in ensuring that homeowner service requests are fulfilled while delivering on our mission.

You will be responsible for managing the daily operations of the Warranty Service Department, including coordinating with Senior Builders and Trade Partners to report repetitive deficiencies and homeowner concerns.

Key Responsibilities:

  • Manage the completion of warranty service work, adhering to budget and timelines
  • Work closely with Senior Builders and Trade Partners to resolve issues and improve processes
  • Manage Warranty Service employees through performance management, development, coaching, and talent attraction
  • Ensure emergency service requests are handled promptly and efficiently
About You

To succeed in this role, you will need:

  • A college/university degree or diploma in Business/Construction/Urban Planning/Leadership or a combination of post-secondary education and experience
  • Demonstrated people leadership experience (minimum 2 years)
  • Five years of experience in a customer service or construction role
  • Carpentry, electrical, plumbing, drywall, and painting experience an asset
What We Offer

At Mattamy Homes, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Why Work with Us

We're committed to creating a welcoming, barrier-free culture for everyone. If you're passionate about delivering exceptional customer experiences and building strong relationships, we encourage you to apply.



  • Ottawa, Ontario, Canada Mattamy Homes Full time

    Job Title: Warranty Service Operations ManagerAt Mattamy Homes, we're seeking a skilled Warranty Service Operations Manager to oversee the daily operations of our Warranty Service Department. This role is responsible for ensuring that homeowner service requests are fulfilled while delivering on our mission of providing the best homeowner experience.Manage...


  • Ottawa, Ontario, Canada Mattamy Homes Full time

    Job Title: Service Delivery Manager - Warranty OperationsAbout Us: Mattamy Homes is a leading homebuilder in Canada and the United States, with over 40 years of experience in creating communities for families.Salary: $90,000 - $110,000 per year, depending on experienceJob DescriptionThe Service Delivery Manager - Warranty Operations will be responsible for...

  • Warranty Foreman

    1 month ago


    Ottawa, Ontario, Canada Claridge Homes Full time

    Warranty Foreman Job DescriptionClaridge Homes is seeking a highly skilled and experienced Warranty Foreman to join our team in Ottawa West End. As a Warranty Foreman, you will be responsible for ensuring the highest level of customer satisfaction and quality in our new home construction projects.Key Responsibilities:Provide exceptional customer service and...


  • Ottawa, Ontario, Canada Car-On Automotive Group Full time

    About Car-On Automotive Group:A family-owned pre-owned automotive store in Ottawa, we have grown to become Eastern Ontario's largest and fastest-growing pre-owned store. Our dealership offers onsite sales and service with customer satisfaction at the core of our growth and success.**Job Summary:**We are seeking a detail-oriented Warranty and Invoicing Clerk...


  • Ottawa, Ontario, Canada Manager – IT Full time

    Job SummaryWe are seeking a highly skilled IT Infrastructure Manager to lead our team's technology operations.Key Responsibilities:Manage and maintain the overall IT infrastructure, including End User IT Equipment setup and management.Provide timely IT support and resolve issues remotely and directly with clients.Successfully handle multiple IT projects and...


  • Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full time

    Job TitleAdministrative Operations ManagerCompany OverviewInterrent Holdings Manager Limited Partnership is a leading provider of property administration services. We are committed to delivering exceptional results and building long-term relationships with our clients.Job SummaryWe are seeking an experienced Administrative Operations Manager to join our...


  • Ottawa, Ontario, Canada Manager – IT Full time

    Job OpportunityWe are seeking a highly skilled IT professional to lead our team's technology operations.About the RoleThis position is responsible for managing and maintaining the overall IT infrastructure, including End User IT Equipment setup and management. The successful candidate will provide timely IT support and resolve issues remotely and directly...


  • Ottawa, Ontario, Canada Car-On Automotive Group Full time

    About Car-On Automotive Group:We are a family-owned, pre-owned automotive store in Ottawa with a reputation for exceptional customer satisfaction.Our commitment to quality has enabled us to become Eastern Ontario's largest and fastest-growing pre-owned store.We offer a full range of services, including sales and onsite service.This role is vital in ensuring...


  • Ottawa, Ontario, Canada Penske Truck Leasing and Logistics Full time

    At Penske Truck Leasing and Logistics, we are seeking an experienced Maintenance Operations Specialist to join our team. The successful candidate will be responsible for providing customer service, managing inventory, and supporting operational efficiency.Key Responsibilities:Maintenance Service Customer Support: Maintain Service Net Planner with PMs...


  • Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full time

    Job Description:As an Administration Officer with Interrent Holdings Manager Limited Partnership, you will play a vital role in ensuring the smooth operation of our property administration company. Your responsibilities will include implementing new administrative procedures, reviewing and evaluating existing ones, and ensuring deadlines are met.Implement...


  • Ottawa, Ontario, Canada Abebe Auto Service Inc. Full time

    Job Title: Production Operations ManagerAbebe Auto Service Inc. is seeking an experienced Production Operations Manager to oversee the daily operations of our garage.About the Job:The successful candidate will be responsible for managing a team of 3-4 staff members and ensuring that all tasks are completed efficiently and effectively.Responsibilities:Prepare...


  • Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full time

    Job DescriptionWe are seeking an experienced Administrative Operations Specialist to join our team at Interrent Holdings Manager Limited Partnership. The successful candidate will be responsible for implementing new administrative procedures, reviewing and evaluating existing procedures, and establishing work priorities to ensure that tasks are completed...


  • Ottawa, Ontario, Canada Service Corporation International Full time

    Funeral Home Operations Leadership RoleWe are seeking an experienced leader to manage the daily operations of a single Funeral Home location. As Executive Funeral Services Manager, you will foster a sense of ownership in the staff and promote a culture of excellence in service delivery.Key Responsibilities:Develop and implement annual business plans and...


  • Ottawa, Ontario, Canada Service Corporation International Full time

    As a key member of Service Corporation International, you will be responsible for leading the daily operations of a single funeral home location and driving profitable case volume growth. Your primary focus will be on managing costs in a disciplined manner, fostering a sense of ownership among staff members, and developing a professional and effective...


  • Ottawa, Ontario, Canada Service Corporation International Full time

    Job OverviewThis role is responsible for managing the daily operations of a single funeral home location in Ottawa, Canada. The successful candidate will have a strong understanding of the funeral industry and be able to effectively lead a team to achieve business goals.About Service Corporation InternationalService Corporation International (SCI) is a...


  • Ottawa, Ontario, Canada Abebe Auto Service Inc. Full time

    Job Title: Warehouse Operations ManagerLocation: Abebe Auto Service Inc.Estimated Salary: $60,000 - $80,000 per yearWe are seeking a highly skilled Warehouse Operations Manager to join our team at Abebe Auto Service Inc. This is a full-time position responsible for managing the day-to-day activities of our warehouse operations, ensuring timely and efficient...


  • Ottawa, Ontario, Canada Abebe Auto Service Inc. Full time

    **Job Title:** Garage Operations ManagerWe are seeking an experienced and skilled Garage Supervisor to join our team at Abebe Auto Service Inc. as a Garage Operations Manager.Job Summary:The ideal candidate will have a strong background in garage operations, with experience in supervising a team of 3-4 people. They will be responsible for managing the daily...


  • Ottawa, Ontario, Canada Abebe Auto Service Inc. Full time

    Job DescriptionAbebe Auto Service Inc. is seeking an experienced Automotive Operations Manager to join our team in a permanent role. The successful candidate will be responsible for overseeing the day-to-day operations of our garage, ensuring that all tasks are completed efficiently and effectively.About the RoleThis exciting opportunity offers a competitive...


  • Ottawa, Ontario, Canada Abebe Auto Service Inc. Full time

    About the RoleWe are seeking an experienced Garage Operations Manager to join our team at Abebe Auto Service Inc. This is a permanent, full-time position with a competitive salary of $60,000 - $80,000 per year.Job DescriptionThe successful candidate will be responsible for overseeing the day-to-day operations of our garage, including coordinating activities,...


  • Ottawa, Ontario, Canada Black & McDonald Limited Full time

    About the RoleAs a Stationary Engineer - Central Heating & Cooling with Black & McDonald Limited, you will be responsible for the safe and efficient operation of the First Class Central Heating & Cooling Plant. This includes investigating and resolving complex problems related to cooling, heating, and pressure flow.Key ResponsibilitiesEfficient and...