Warranty Services Technician

3 months ago

Ottawa, Canada Kohltech Windows & Entrance Systems Full time

Kohltech Windows and Entrance Systems is one of Canada’s largest window and door manufacturers. We believe our growth and success can be directly attributed to the emphasis we place on service, quality, and innovation and the involvement, commitment and enthusiasm of our outstanding employees. Kohltech has manufacturing facilities in Nova Scotia, Ontario and Alberta. Kohltech Windows & Entrance Systems has been recognized for overall business performance and sustained growth with the Canada's Best Managed Companies designation.

**Job Summary**: Reporting directly to the Customer Service Manager, the Warranty Service Technician is responsible for all aspects of field service work, and based out of Ottawa, ON and servicing Eastern Ontario. Responsible for scheduling service calls, completing calls, preparing and completing service documentation and working closely with Dealer network and end customer to ensure that customer needs are being met.

**Job Duties**:

- Schedule service calls in assigned territory a minimum of 48 hours in advance
- Coordinate service calls with dealer and customer and Warranty Coordinators.
- Troubleshoot service problems and effect repair/ replacement
- Decide as to appropriate remedy for handling customer complaints and fulfilling service obligations
- Complete service calls in a timely fashion
- Maintain all paper work in an organized fashion and submit to warranty department weekly
- Maintain and care for company property including vehicle, tools, phone, etc.
- Collect data and report on findings at weekly service meeting
- Dress in a manner that is fitting of a Kohltech representative
- Other duties as required from time to time

**Qualifications**:

- Knowledge of window and door systems and installation standards considered an asset
- Preferably 5 years of warranty service experience
- Proficiency in working with hand and power tools
- Understanding of window and door components and construction of same
- Capable of working with little to no supervision
- Ability to make decisions quickly that are consistent with Company policy/objectives
- Willingness to travel with occasional overnight travel
- Strong attention to detail
- A team player with good interpersonal skills and a strong customer focus
- Ability to learn new processes in a fast-paced environment
- Must be bondable, have a valid driver’s license and be able to supply a drivers abstract
- Able to work overtime as needed
- Proficiency with electronic devices

**To apply**:
**Benefits**:

- Dental care
- Extended health care
- Life insurance
- RRSP match

Schedule:

- Day shift

Work Location: On the road

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