Warranty - Low Rise Warranty Foreman

7 months ago

Ottawa, Canada Claridge Homes Full time

At Claridge Homes, we are dedicated to quality and craftsmanship without compromise. Established in 1986 and located in Ottawa, ON, we pride ourselves on providing a healthy, diverse, and balanced work environment. Working with a team of over 250 full-time employees, top contractors and professionals, we have grown to become Ottawa’s largest land developer with residential communities, condos, retirement communities & the Andaz hotel in our portfolio
Our team is an invaluable part of our business, and we show it every day. We promote inclusion, balance and diversity and encourage the development of the skills and abilities of our employees supporting them in all areas of their personal and professional development.
Join our innovative, passionate and dedicated team of highly regarded professionals and help us build the future of Ottawa together.

trades, deal with homeowners, research various electronic files, all while working closely with our onsite warranty and
construction teams. Strong customer service, administrative, documentation and follow-through skills are a must;
ability to respond to conflict in a positive manner is essential. This is not a work from home position -- work location is
on-site and generally not accessible by public transportation.

**Reporting to the Warranty Manager, the Warranty Foreman will**:

- Provide excellent customer service
- Liaise with the Site Super to ensure a smooth flow of customer care between construction and warranty
- Manage the on-site warranty team; monitor attendance, punctuality and productivity of site staff
- Interview potential applicants and train all new site staff using provided training manuals
- Perform assessments as required, provide clear communication on and monitor follow-up actions
- Become familiar with all responsibilities and processes of site positions
- Be able to step into any role when needed
- Ensure weekly order for site materials is submitted on time and orders are received accurately
- Assess maintenance of model homes from time to time, as requested.
- Report any staffing concerns or escalated files to management
- Work directly with with trade partners, site staff and homeowners
- Manage electronic files and tracking systems to provide productivity reports as requested
- Report on recurring issues or deficiencies with clear detail to help implement positive changes to the

drafting and/or building process
- Use critical thinking to resolve issues that arise with employees or customers
- Consider both the CPGs and good customer service when determining warrantability of items
- Review and approve the costing of non-warrantable repairs within a set limit
- Ensure the Tarion Construction Performance Guidelines and repair times are met to avoid conciliations
- Additional tasks may be assigned

Knowledge/Skills/Abilities
- Strong understanding of new home construction terminology is required
- Knowledge of the Ontario Building Code is an asset
- Previous experience in new home warranty and understanding of the Tarion CPGs is required
- Proficiency in English with excellent verbal and written communication skills
- Must be highly organized and familiar with tracking and reporting
- Excellent customer service skills
- Ability to support the team through positive leadership
- Self-directed with ability to work independently, and with little supervision
- Punctual, reliable, with an excellent work ethic is paramount
- Must have own vehicle

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