IT Helpdesk Technician

2 weeks ago


Toronto, Canada Spectrum Health Care Full time
Job Description

  • Provides Level 1 phone, email, remote and on-site support to employees and affiliates as required on a variety of desktop hardware, software, telecom and network issues
  • Enables support for system access, including creating and managing user accounts, operations and software licensing
  • Provides support for communications technologies including analog and VoIP phones
  • Documents and tracks issues, status and resolution using incident management tools
  • Ensures timely resolution and communication of status with user and management
  • Conducts ticket reviews, statistic reports and execute special projects as required
  • Ability to travel between offices as required to assist with IT support as needed
  • Shift and on-call scheduling including evenings, weekends and after-hour availability    

Qualifications

  • 1-3 years’ experience in a technical support role
  • Bilingual in English/French
  • University degree or College diploma with a focus on IT or equivalent work experience that includes IT support responsibilities
  • Experience supporting back office applications and industry standard business software applications including MS Office and Outlook
  • Network and Communications – Understanding of LAN/WAN based networking, Windows networking, Wireless and VoIP technologies
  • Server/Workstation – Strong understanding of Windows Server, workstation OS platforms, Active Directory, Applications – Strong experience with back office applications and industry standard business software applications, Exchange mailbox setup, Outlook configuration, anti-virus and malware
  • Citrix XenApp Server - Strong understanding of hosted applications and resources.
  • Information Security – Strong understanding of industry best practices regarding information security


Additional Information

Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.  

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at (corphr@spectrumhealthcare.com) for assistance.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.


  • Helpdesk Support

    6 months ago


    Toronto, Canada Fidelity IT Solutions Full time

    Technical Support Specialist Position Summary: **Duties**: - General Office 365 and GSuite Administration - Provides technical leadership to the Helpdesk through training, coaching and continual engagement. - Creation and maintenance of published documentation for technical procedures, policies, and standard processes related to Helpdesk. Ensures adherence...


  • Toronto, Canada Spectrum Health Care Full time

    **Company Description** Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more! We are hiring a full time **Junior IT Helpdesk Technician** for our **Toronto **office**! **In this role, you will be responsible in providing first-line technical support and assistance to end-users...


  • Toronto, Canada Spectrum Health Care Full time

    Company Description Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more! We are hiring a full time Bilingual IT Helpdesk Technician  to join our team in Toronto . This is a full time role working out of our Toronto office.  At Spectrum Health Care our mission is...


  • Toronto, Canada NewAge Products Inc Full time

    Headquartered in North York, ON, with employees in Canada, the US, China and India, NewAge is an industry-leading manufacturer and distributor of premium home improvement solutions. Our products are sold through major online retailers such as Lowes, The Home Depot, Costco, Amazon, and Wayfair as well as our own e-commerce site. But what makes us unique is...

  • IT Technician

    6 months ago


    Toronto, Canada Kinectrics Full time

    Kinectrics takes pride in being consistently ranked as one of the best places to work in the energy and utility industry, where purpose and people mean as much as innovation and growth. That’s why we choose only the best and brightest to join us. To keep pace with Canada’s expanding energy and utility sector, Kinectrics has grown from a company of 300...

  • IT Support Technician

    6 months ago


    Toronto, Canada Teceze Ltd Full time

    The Band 2 - Desktop Technician will provide day to day local **Bachelor’s Degree or equivalent in Computer Science or related field.** - CompTIA A+, Microsoft Certified Professional (MCP) or better. - Minimum of 18 months years of IT experience. - Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and...


  • Toronto, Canada NPO USA Full time

    NPO USA is looking for Help Desk Support Technician **Job Details**: - This position is for Canada. - Salary range $60k - 72K per annum. - Direct hire only. 5 years of networking experience in an IT support role in managing Computer Systems. Hands-on experience with networking and computing components and technologies such as Desktops, Laptops (Windows /...

  • IT Support Technician

    3 months ago


    Toronto, Canada QMC Metering Solutions Full time

    QMC IT Support Technician - Toronto, ON (Full-time/Hybrid) QMC Metering Solutions supplies and integrates several meter technologies to effectively monitor the consumption of electricity, water, gas and thermal energy consumption of commercial and residential properties. We have offices in Coquitlam, Calgary, and Toronto and have a support and distribution...

  • Av/vc Ops Technician

    6 months ago


    Toronto, Canada Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...


  • Toronto, Canada Cosmetica Laboratories Inc. Full time

    Cosmetica is recognized for innovation, excellence, and commercialization with award-winning products. From concept to creation, we offer an unparalleled array of services that will inspire, create and deliver every step of the way. We value and recognize talent and want you to help us create beauty in the world! At Cosmetica Laboratories, we are committed...


  • Toronto, Canada Atlantis IT group Full time

    **Customer Service Support - Bilingual** **Toronto, ON - Onsite** **Full Time** **Key Skills**: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk analyst. providing L1/L1.5 support, excellent customer handling skills, Awareness / knowledge of ITSM process, knowledge on bank branches and...


  • Greater Toronto Area, Canada Perseus Group, Constellation Software Full time

    Perseus Group, Constellation SoftwareIT Helpdesk Technician GTA/Kitchener/Waterloo – Full Time, Hybrid rolePosition SummaryThis is a hybrid role based around the Greater Toronto/Kitchener/Waterloo area. Primarily working from home but also able to travel to our office locations when needed. The successful candidate will provide Tier 1 technical support to...

  • IT Technician

    6 months ago


    Toronto, Canada Kepler Communications Full time

    Kepler is on an audacious mission: to bring the internet to space. Founded in 2015, our ambition is to provide internet connectivity in space, whether in LEO, MEO, GEO, or beyond. With an expanding base of early customers and our first 23 satellites in orbit, Kepler is continuing to grow and expand its most important asset - the Team! With the imminent...


  • Toronto, Canada Movati Athletic (Group) Inc Full time

    Join the Information Technology team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness...


  • Toronto, Ontario, Canada Flexstaf IT Full time

    Job SummaryWe are seeking a highly skilled Millwright Equipment Technician to join our team at Flexstaf IT in Scarborough. As a key member of our maintenance crew, you will be responsible for installing, maintaining, and repairing various machinery and equipment. If you have a strong background in mechanical maintenance and repair, we encourage you to apply...


  • Toronto, Ontario, Canada Kinectrics Full time

    About KinectricsKinectrics is a leading provider of innovative solutions in the energy and utility industry. With a commitment to excellence and a passion for innovation, we strive to deliver exceptional results that meet the evolving needs of our customers.Salary InformationWe offer a competitive total compensation package, including a salary range of...

  • IT Technician

    6 months ago


    Toronto, Canada Yakirelbaz IT Solutions Full time

    **Job Overview**: **Responsibilities**: - Provide technical support to end-users for hardware, software, and network issues. - Install, configure, and maintain computer systems, software, and peripheral devices. - Troubleshoot and resolve technical issues promptly and effectively. - Perform regular system maintenance, updates, and backups. - Monitor and...

  • IT Support Technician

    6 months ago


    Toronto, Canada PBNJ Consulting Inc. Full time

    **We're hiring!** **IT Support Technician**: We are currently in need of a customer-deployed tech that would report to our head office, but be dedicated to a specific group of clients with offices in the GTA. This is a hybrid postion requiring on-site presece from time to time, on a pre-determined scheudle, as well as ad-hoc visits when required. **NOTE:...


  • Greater Toronto Area, Canada Perseus Group, Constellation Software Full time

    Perseus Group, Constellation SoftwareIT Helpdesk Technician GTA/Kitchener/Waterloo – Full Time, Hybrid rolePosition SummaryThis is a hybrid role based around the Greater Toronto/Kitchener/Waterloo area. Primarily working from home but also able to travel to our office locations when needed. The successful candidate will provide Tier 1 technical support to...


  • Greater Toronto Area, Canada Perseus Group, Constellation Software Full time

    Perseus Group, Constellation SoftwareIT Helpdesk Technician GTA/Kitchener/Waterloo – Full Time, Hybrid rolePosition SummaryThis is a hybrid role based around the Greater Toronto/Kitchener/Waterloo area. Primarily working from home but also able to travel to our office locations when needed. The successful candidate will provide Tier 1 technical support to...