Help Desk Technician

6 days ago


Greater Toronto Area, Canada Perseus Group, Constellation Software Full time

Perseus Group, Constellation SoftwareIT Helpdesk Technician GTA/Kitchener/Waterloo – Full Time, Hybrid rolePosition SummaryThis is a hybrid role based around the Greater Toronto/Kitchener/Waterloo area. Primarily working from home but also able to travel to our office locations when needed. The successful candidate will provide Tier 1 technical support to internal staff and customers.Job Responsibilities: Technical support of Hardware and SoftwareTicket creation, categorization, prioritization, and escalationTroubleshoot end-user issues with root cause analysisManaging IT contracts and renewalsSupporting our SaaS operations working with senior IT AdminsInstall, configure, and support our hosted server environmentsMonitor and maintain system and network performancePerforming after-hour system maintenance (lieu time awarded)Upholding company IT Security policies, governance, and complianceQualifications and Skills:College or University degree in Computer Science or related area of study1+ year working with Windows ServerStrong problem solving and technical skillsStrong verbal and written communication skillsProven ability to work in a fast-paced, multi-tasking environmentEnthusiasm for continuous learningBonus: certifications in Microsoft Systems, or Azure



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    Toronto, Canada EMR CPR LLC Full time

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    Toronto, Canada Infotek Consulting Services Full time

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