IT Support Technician

3 months ago

Toronto, Canada QMC Metering Solutions Full time

QMC IT Support Technician - Toronto, ON (Full-time/Hybrid)

QMC Metering Solutions supplies and integrates several meter technologies to effectively monitor the consumption of electricity, water, gas and thermal energy consumption of commercial and residential properties. We have offices in Coquitlam, Calgary, and Toronto and have a support and distribution network across the country including Edmonton and Montreal.

The IT Support Technician for the Toronto office is an integral member of our team and will directly report to the Sr. Manager. IT Support Technician is responsible for end-user IT support, working directly with users and managing IT support requests using a ticketing system. Has excellent communication skills and is willing to go the extra mile for customer satisfaction. Has experience with Microsoft O365 platform, understanding of enterprise IT security fundamentals, and ability to prioritize and escalate complex issues to other team members.

**Responsibilities Include**:

- Manage and configure operating systems, maintain internet connections, firewalls, and monitor security tools.
- Experience with a ticketing system to manage and update support tickets.
- Manage, Research and track hardware inventory including computers, monitors, cell phones for all user requests or supporting hardware replacements.
- Provide support to sales and project management teams on design and deployment of external projects
- Provide support to sales and project management teams on design and deployment of external projects
- Maintain documentation of customer-managed VPNs as required for remote connectivity
- Set up and manage user access, privileges, and security in SharePoint.
- Work closely with HR for onboarding and offboarding requests.
- Support Office365 productivity suite, including Teams, and SharePoint.
- Troubleshoot network issues for end-user computers (wired and wireless), including VPN connectivity.
- Ensure compliance with all relevant legislation, policies, procedures, and company operating standards.
- Adhere to internal IT controls to ensure cybersecurity.
- Other tasks and responsibilities may be required occasionally, consistent with the growth and development of the organization and the position.

**Skills and Experience**
- IT User Support/Helpdesk: 2-5 years of related experience in IT user support/helpdesk, with in-depth technical knowledge of Windows systems and MS Office to support users experiencing issues. Proficiency in desktop software, communication protocols, desktop hardware, and network hardware is essential to maintain an efficient, effective, and secure IT environment.
- Enterprise Computing Infrastructure: Knowledge and ability to support the enterprise computing infrastructure, including enterprise servers, storage devices, hardware, and software. Responsibilities include managing, storing, operating, scheduling, supporting, and maintaining these systems
- General IT Knowledge: Broad understanding of IT concepts, including Software Applications, Database Management, IT Security, IT Architecture, and System Administration.
- Desktop Systems Support: Experience in preparing, implementing, and supporting desktop systems.
- Backup/Restore and Disaster Recovery: Knowledge and experience in Backup/Restore procedures and disaster recovery planning.
- Networking: Knowledge in networking, including IP networking, cabling, switch, and firewall configuration.
- Unified Communication: Knowledge with Communication technologies such as VoIP.
- Internal Client Interaction: Experience interacting with employees to troubleshoots and providing solutions.

**Personal characteristics and attitudes**:
Our QMC IT Support Technician should demonstrate competence in:

- Behave ethically: understand ethical behavior and business practices and ensure own behaviour consistent with the values of the organization.
- Build relationships: establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization.
- Communicate effectively: speak, listen and write in a clear, thorough and timely manner.
- Focus on Customer needs: anticipate, understand, and respond to the needs of the internal and external customers to meet or exceed their expectations within the organizational parameters.
- Foster teamwork: work co-operatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
- Lead: positively influence others to achieve results that are in the best interest of the organization.
- Organize: set priorities, develop a work schedule, monitor progress towards goals, and track details.
- Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

**Job Types**: Full-time, Permanent

**Benefits**:

- Commuter benefits
- Company events
- Dental care
- E

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