IT Support Technician

6 months ago


Toronto, Canada PBNJ Consulting Inc. Full time

**We're hiring**

**IT Support Technician**:
We are currently in need of a customer-deployed tech that would report to our head office, but be dedicated to a specific group of clients with offices in the GTA. This is a hybrid postion requiring on-site presece from time to time, on a pre-determined scheudle, as well as ad-hoc visits when required.

**NOTE: In order to be considered for this position you must complete the qualifying questions that are part of this job posting.**

**Responsibilities**:
End User Support:

- Answer Helpdesk tickets and phone requests for technical assistance
- Troubleshoot and resolve user technical issues - on site and remote
- Maintain, configure and deploy Windows PCs (Mac computers a plus)
- Install, configure and maintain mobile devices - Android, iPhone
- Maintain inventory and relevant documentation

Systems Administration:

- Microsoft 365 Administration - Users, Mailboxes, Files
- Participate in deployments and rollouts of software and hardware
- Business Continuity Services: Assist with Backup and Security Operations
- Basic Network and Firewall Management
- Basic Client Management

**Skills**:

- Windows 10/11 (MacOS a bonus)
- Microsoft Office Desktop Applications
- Workstation hardware fundamentals
- Remote Support Tools and Ticketing Systems
- AntiVirus, AntiSPAM and AntiMalware Applications
- Microsoft 365 Administration
- Experience installing and configuring printers, and other peripherals
- Mobile Devices iOS/Android
- Basic Windows Server 2016 + and Active Directory
- Basic Firewalls and VPNs
- Basic understanding of Backup Systems
- Basic understanding of Cloud-based storage solutions
- Basic understanding of Web Hosting (monitor, maintain and backup)

**Qualifications**:

- College/CEGEP/Vocational or Technical training
- Minimum 3 years of experience in a related field
- Microsoft certification is a plus

**Other requirements**:

- Some after-hours work will be required, though this is often scheduled in advance

**Job Type**: Full-time

**Job Types**: Full-time, Permanent

Pay: $70,000.00-$80,000.00 per year

**Benefits**:

- Company events
- Dental care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Describe a scenario you've faced in your career, where a VIP user was facing a critical issue with their computer. Please provide detail about the issue and what you did to resolve it.
- Describe a data loss scenario you have faced in your career, and how you were able to recover the information?

Describe your troubleshooting process in BULLET POINT format.

**Experience**:

- Microsoft 365: 2 years (preferred)
- End-user Technical Support: 3 years (required)
- Microsoft Windows Server: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person


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