Bilingual Customer Service Representative

6 months ago


Quebec City, Canada EightSix Network Full time

Job Description

Position function: Reporting to the Customer Care Supervisor of Caldic Canada Inc., the Customer Care Associate – Order Entry Champion will ensure exceptional customer care through the support, service and championing of our customer’s requirements within the Caldic organization while also providing sales and operational support by liaising with current customers and responding to new customer enquiries.

Scope: In this role the individual will be responsible for providing and ensuring a positive and superior customer experience, providing timely communication and coordinating order follow-up requirements as required with other Caldic Teams. You will support the building of profitable sales through positive customer relationships and the fulfillment of customer requirements. The position will work closely with Sales, Replenishment, Shipping, Production and the Finance teams.

MAJOR TASKS AND DUTIES:

 As part of the Customer Care Team and in conjunction with the Customer Care Order Delivery Champions, you will ensure all orders are entered accurately and timely.

 Champion all orders and their processing accurately to ensure prompt resolution and sales order confirmation.

 Take ownership of the customer care order inbox

 Directing customer requests to appropriate Caldic teams

 Work closely with production and replenishment to get confirmed dates to customers

 Provide spot commodity pricing to customers as requested

 Respond promptly to customer enquiries

 Update customer information in our system; addresses, contacts, customer product codes and their mapping to Caldic codes, etc.

 Process order shipment documents from third party warehouses and drop shipments as required.

 Complete all other duties as assigned by the Customer Care Supervisor

 Ensure compliance with all health and safety regulations, GMP’s and HACCP requirements.

KNOWLEDGE/SKILLS AND EXPERIENCE:

 Post-secondary education and or a Certified Customer Service Professional

 Minimum 2 years of experience as a customer care/service role in a fast paced environment.

 Food industry background/industry experience preferred

 Strong follow up, problem solving and decision making skills.

 Must have strong communication (verbal/written), interpersonal and multi-tasking skills

 Excellent computer skills (MS Word, Outlook, Excel), and proficient with ERP and WMS systems.

Requirements:

Work Permit

  • Quebec City, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Quebec City, Canada belairdirect Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...


  • Quebec City, Canada EightSix Network Full time

    Job Description Hello ! I'm Jérémy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm...


  • Montreal, Quebec, Québec, Canada Insight Global Full time

    Job DescriptionInsight Global's client is a Canadian provider of luxury bathroom products. They are based out of Montreal as well as have several other centers across Canada and the US. We are looking for a talented Customer Service Representative to join their growing team 5 days a week onsite, Monday-Friday in their Montreal headquarters from...


  • Quebec City, Canada Now Prepay Full time

    **Overall Objective**: **Key Responsibilities**: - Deploy, maintain, and support the hardware and software used in support of the customers to ensure reliability and adherence to contract specifications. - Respond proactively to all customer inquiries in a timely fashion; providing excellent customer service and maintaining lasting business relationships. -...


  • Quebec City, Canada Belron Canada Inc. Full time

    Unlock Your Potential in a Dynamic Customer Service RoleWe are seeking an enthusiastic and detail-oriented individual to join our team as a Customer Service Representative for the summer season.About the Opportunity:This is a full-time position, 37.5 hours per week, from April to September, with the possibility of permanence.The hourly rate of $20.00...


  • Montreal, Quebec, Québec, Canada Insight Global Full time

    PERMANENT OPPORTUNITY5 DAYS A WEEKON SITESALARY: 48,000/YR Location: QC, H4R 2A4Insight Global's client is a Canadian provider of luxury bathroom products. They are based out of Montreal as well as have several other centers across Canada and the US. We are looking for a talented Customer Service Representative to join their growing team 5 days a week...


  • Quebec Province, Canada WeKnowTraining Full time

    **Bilingual Customer Support Representative** - We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._ We Know Training is searching for a well-rounded Customer Support Representative who has outstanding customer service, efficiency in troubleshooting,...


  • Quebec City, Canada Brenntag Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: Our team in **Quebec City** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: **Job Summary**: The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is...


  • Quebec City, Canada COGIR Immobilier Full time

    Job Title: Customer Service Representative">About the Company:">Le Boisé Vanier, a private residence for seniors located along the St-Charles River, is looking for a full-time customer service representative.">Job Description:">We are seeking a detail-oriented and organized individual to join our team as a customer service representative. In this role, you...


  • Quebec City, Canada Sani Marc Inc Full time

    **Customer service representative**: Emploi - Permanent Full-time - **Agent/Clerk - Customer service** Succursale: Québec -Québec Quebec G1N 3N1 **As soon as possible**Schedule: Monday to Friday (Day) **Description: **Working at Sani Marc means**: - ** Taking responsibility **and control of your files by doing whatever it takes and making sure it’s...


  • Quebec City, Canada DC UNDER CAR SOLUTIONS Full time

    We are looking for motivated and passionate Customer Service Representatives that want to make a difference! Looking for full time schedules, Monday to Friday. Please review the following info for more details! **Customer Service Representative Job Responsibilities**: - Serves customers by providing product and service information and resolving product and...


  • Quebec City, Canada Alendel Fabrics Ltd. Full time

    **Position Overview** **Key Responsibilities** - Learn and effectively use company software systems to facilitate customer communication and order processing. - Process customer orders received via phone calls and other channels. - Provide accurate information about product offerings by maintaining familiarity with stock and price lists. - Coordinate with...


  • Quebec City, Canada Safety Express Ltd. Full time

    Safety Express Ltd, an Aramsco Company has been serving its clients for over 35 years in the Abatement, Restoration, Industrial Safety, Professional Cleaning and Surface Preparation market. We are currently seeking an enthusiastic, highly motivated, and experienced Customer Service Representative to join our dynamic team. OBJECTIVE The Customer Service...


  • Quebec Province, Canada iA Dealer Services Full time

    **Customer Service Claims Adjudication** Business Unit WGI Service Plan Division Inc. Department Claims Reports to Manager Claims **BASIC FUNCTION** **QUALIFICATIONS**: - The following are the principal qualifications for this position:_ Experience - **Bilingual in French and English required.**: - Customer service and/or call centre experience an...


  • Quebec City, Canada EightSix Network Full time

    Job Description SCOPE OF POSITION Under the supervision of the Sales Manager, the Sales Representative is responsible for maximizing the growth of new customer accounts and supporting sales expansion in Montreal and Central US (Ohio, Pennsylvania, Michigan). PRINCIPAL RESPONSIBILITIES Within the limits of applicable policies, food safety and...


  • Quebec City, Canada VF Corporation Full time

    Job Ad **Consumer Services Representative**: Become the Newest Member of the VF Family **How You Will Make a Difference**: Greet customers with a professional and positive tone, while building rapport. Establish customer needs by asking open ended questions, active listening and conveying empathy. Link product benefits to customer’s needs by researching,...


  • Quebec City, Canada VF Corporation Full time

    **Consumer Services Representative**: Become the Newest Member of the VF Family **How You Will Make a Difference**: Greet customers with a professional and positive tone, while building rapport. Establish customer needs by asking open ended questions, active listening and conveying empathy. Link product benefits to customer’s needs by researching,...


  • Quebec City, Canada NCRi Inc. Full time

    NCRI is growing stronger and is seeking a Bilingual Customer Service Representative to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers. The expected start date will be Monday, January 13, 2025. **Who Are We?** National Credit Recovery Inc (NCRi) is a digitally powered,...


  • Quebec City, Canada EightSix Network Full time

    Job Description To qualify for this role, you must have… ● Availability to work different shifts such as days, evenings, weekends and holidays (Call Center Hours of Operation are Monday to Friday, from 9 a.m. to 12:00 a.m. (midnight), and Saturday and Sunday, from 9:00 a.m. to 9:00 p.m.) ● Highly customer service oriented, enjoy...