Bilingual Customer Service Representative

4 days ago


Montreal Quebec, Québec, Canada Insight Global Full time

Job Description

Insight Global's client is a Canadian provider of luxury bathroom products. They are based out of Montreal as well as have several other centers across Canada and the US. We are looking for a talented Customer Service Representative to join their growing team 5 days a week onsite, Monday-Friday in their Montreal headquarters from 8AM-4:30PM. The ideal candidate has a strong desire to deliver incomparable customer support to their customers.


Day-to-Day

Day to day this person will serve customers by providing world class customer service and resolving product and service problems via phone and email.

  • Capture required data and process through appropriate systems.
  • Collaborate with other departments to ensure speedy issue resolutions.
  • Help in the resolution of issues with products or services by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Contribute to the organizational success of the company by ensuring customer satisfaction, and team cooperation.
  • Cooperate with other departments when needed.


Must Haves

- Bilingual in English and French

- Excellent phone etiquette and excellent verbal, written, and interpersonal skills

- Ability to multi-task, organize, and prioritize work.

- Ability to communicate with customers via phone and email, and provide excellent customer service, even if it means going the extra mile

- Solid knowledge of MS Office and overall tech savvy

- Ability to work in a fast paced environment, meet deadlines with a positive approach, and be adaptable

- Ability to work independently and be a team player


Plusses

- Experience in the bathroom, plumbing, and/or electrical industries

- Experience with an ERP system (they use sage 300)

- Experience with a ticketing system (they use Zendesk)

- Spanish speaker



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