Bilingual Customer Service Representative
4 days ago
Job Description
Insight Global's client is a Canadian provider of luxury bathroom products. They are based out of Montreal as well as have several other centers across Canada and the US. We are looking for a talented Customer Service Representative to join their growing team 5 days a week onsite, Monday-Friday in their Montreal headquarters from 8AM-4:30PM. The ideal candidate has a strong desire to deliver incomparable customer support to their customers.
Day-to-Day
Day to day this person will serve customers by providing world class customer service and resolving product and service problems via phone and email.
- Capture required data and process through appropriate systems.
- Collaborate with other departments to ensure speedy issue resolutions.
- Help in the resolution of issues with products or services by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Contribute to the organizational success of the company by ensuring customer satisfaction, and team cooperation.
- Cooperate with other departments when needed.
Must Haves
- Bilingual in English and French
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work.
- Ability to communicate with customers via phone and email, and provide excellent customer service, even if it means going the extra mile
- Solid knowledge of MS Office and overall tech savvy
- Ability to work in a fast paced environment, meet deadlines with a positive approach, and be adaptable
- Ability to work independently and be a team player
Plusses
- Experience in the bathroom, plumbing, and/or electrical industries
- Experience with an ERP system (they use sage 300)
- Experience with a ticketing system (they use Zendesk)
- Spanish speaker
-
Bilingual Customer Service Representative
4 days ago
Montreal, Quebec, Québec, Canada Insight Global Full timePERMANENT OPPORTUNITY5 DAYS A WEEKON SITESALARY: 48,000/YR Location: QC, H4R 2A4Insight Global's client is a Canadian provider of luxury bathroom products. They are based out of Montreal as well as have several other centers across Canada and the US. We are looking for a talented Customer Service Representative to join their growing team 5 days a week...
-
Bilingual Customer Service Representative
1 week ago
Montreal, Quebec, Québec, Canada Prime Hires Full timePosition: Customer Service Professional - Bilingual IIILocation: Montreal, QC (Hybrid)Pay Rate: $25/hourEst. Start Date: January 20, 2025Contract Duration: 6 months with possibility of extension or conversionSchedule Hours: Candidates must have availability from 9 am to 9 pm AST. There will be rotating 8-hour shifts during this time block. Shift times are as...
-
Bilingual Customer Service Representative
6 days ago
Montreal, Quebec, Québec, Canada Compunnel Inc. Full timeCustomer Service Professional - Bilingual III - Montreal, QC or Halifax, NS or Waterloo, ON (Hybrid)Candidate Value Proposition• The successful candidate will have the opportunity to convert to a permanent position or extend their contract. This is a great chance to get a foot in the door and start a career. The hybrid work model is a plus, and there are...
-
Bilingual Customer Service
1 week ago
Montreal, Quebec, Québec, Canada Compunnel Inc. Full timeStory Behind the Need• Business group: Retirement Services. Candidate will be supporting Retirement Services Team as a Bilingual Customer Service Representative.• Project: n/a supporting business as usual activated. Candidate Value Proposition• The successful candidate will have the opportunity work with a Canadian market leader. Typical Day in...
-
Customer Service Representative
1 week ago
Montreal, Quebec, Québec, Canada IFG - International Financial Group Full timeCandidate Requirements/Must Have Skills:1) Bilingual – fully bilingual in French and English (read/write/speak in French/English)2) 2-4 years of Customer Service-related experience, previous customer service experience in an information centre, retail environment, or service sector.3) Tech Savvy - experience with Microsoft Suite (Teams, Outlook,...
-
Customer Support Specialist
1 week ago
Montreal, Quebec, Québec, Canada Montréal Luminaire & Quincaillerie Montreal Lighting & Hardware Full timeCustomer service agent (E-commerce)We are seeking a dynamic customer service representative to join our team!Are you looking for a new challenge within a growing company? Our customer support representative plays a key role in supporting our e-commerce and shipping departments by liaising with our current and potential customers on their inquiries and...
-
Sales Techniques Representative
1 month ago
Quebec City, Quebec, Québec, Canada Baulne Full timeSALES REPRESENTATIVE – BUSINESS DEVELOPMENT BAULNE – Local company, leader in building mechanics For more than 20 years, BAULNE has been simplifying HVAC management for business customers. As a leader in its sector, it designs, develops and integrates intelligent technological solutions allowing customers to effortlessly reduce their operating costs. The...
-
Financial Services Representative
6 months ago
Quebec City, Quebec, Québec, Canada National Bank Full timeA career as Financial Services Representative in Investments at National Bank is an opportunity to create a positive impact for our clients. In this role, you’ll support Financial Planners in all their administrative investment activities, while participating in business development activities with clients. Your job: Optimize interactions with clients...
-
Bilingual KYC Assistant
1 week ago
Montreal, Quebec, Québec, Canada Insight Global Full timeTitle: Bilingual KYC AssistantDuration: 12 month contract + possibility of extension or perm Location: 3 days onsite in Montreal Required Skills & Experience2+ years of KYC experience Articulate with an attention to detail Strong research and analytical skills Excellent communication in French/English and Microsoft Office skills Nice to Have Skills &...
-
Director of Customer Service
1 week ago
Montreal, Quebec, Québec, Canada Manmade Full timeWho is Manmade?We’re a Montreal-based online retailer of premium quality essentials, known particularly so far for our men’s boxer briefs. We have been rapidly growing since launching in 2021, and the brand is truly at a turning point to becoming a household name in Canada, and already growing in parallel in the US market.Who are we looking for?The...
-
Représentant(e) service aux exposants
1 week ago
Montreal, Quebec, Québec, Canada GES - Global Experience Specialists Full timeEnglish description belowGES Canada est une entreprise de services d'exposition pour les congrès, salons professionnels et événements d'entreprise avec plus de 90 ans d'expertise. Notre mission est de créer des expériences événementielles mémorables, rendues possibles par le talent et l'engagement de nos employés exceptionnels...
-
Sales Representative
1 month ago
Quebec City, Quebec, Québec, Canada Infodev Electronic Designers International Inc. Full timeInfodev EDI is looking for an inside sales representative ready to take on new challenges, offer quality and rigorous service to our national and international customers. Infodev EDI is an international company that cares about the environment and is innovative! Join a dynamic team with many years of experience in the field of high technology!Company...
-
Bilingual Adjuster Support
2 weeks ago
Montréal, Quebec, Québec, Canada Crawford & Company Full timeWe are currently recruiting for a Bilingual Adjuster Support person to join our team in Montreal, Quebec, Canada. This is a hybrid role that requires 2-3 days in the office per week. The successful applicant will create a positive impression and welcoming reception while performing several administrative duties including: greeting and directing visitors,...
-
Bilingual Change
1 month ago
Montreal, Quebec, Québec, Canada LeverageTek Staffing Solutions Full timeLeverageTek is actively seeking a Bilingual Change & Communications Manager for a 6-month (4 days per week) contract with its Ottawa-based customer. Work LocationRemote Key TasksOrganization Change Work• Change management impact and strategic plan for org changes (first, second shuffle) • VIP/CSR Newly Created Roles: document these newly created roles in...
-
Customer Service
1 week ago
Montreal, Quebec, Québec, Canada Fuze HR Solutions Full timeSports and Entertainment Account ManagerFull-time, great benefits, located downtown Montreal, very accessible by public transportation45k base + bonusesWe are a trailblazer in the customer engagement industry! We are looking for passionate individuals with account management experience who can thrive in dynamic environment and have a passion for sports. If...
-
Comptable bilingue senior
1 week ago
Montreal, Quebec, Québec, Canada Lactalis Canada Full timeTitre du poste : Comptable bilingue séniorEmplacement : Montréal, QCÀ propos de nous :Bienvenue chez Lactalis Canada, où nous éprouvons une grande fierté que notre entreprise ait été reconnue comme l’un des meilleurs employeurs de Forbes en 2022! Notre parcours consiste à améliorer la vie de la population canadienne grâce à une riche variété...
-
Customer service supervisor
2 weeks ago
Quebec City, Quebec, Québec, Canada Centura - Québec Full timeUnder the supervision of the Branch Manager, the incumbent manages the residential and commercial ordertaking team, the shipping office and the receptionist (8-10 people) to ensure excellent customer service. He/she ensures that credit transactions, warehouse breakage and transport breakage are processed within a reasonable timeframe. OUR WORK ADVANTAGES...
-
Family Lawyer
1 month ago
Montreal, Quebec, Québec, Canada Spunt & Carin Full timeCompany DescriptionSpunt & Carin is a boutique law firm based in Westmount, representing clients throughout the Island of Montreal and across the province of Quebec. We specialize in family law and are committed to providing personalized and compassionate legal services of the highest quality to our clients.Role DescriptionThis is a full-time position as a...
-
DevOps Lead
6 days ago
Montreal, Quebec, Québec, Canada Insight Global Full timeInsight Global is seeking a DevOps Lead to join our consulting team in Montreal and play a pivotal role in bridging technical expertise between engineering teams and high-profile clients in industries like major insurance and financial services. This role is ideal for someone who excels at building connections, translating technical complexities into...
-
Bilingual (FR/EN) Health & Safety Specialist
2 weeks ago
Montreal, Quebec, Québec, Canada HRConnects Full timeNous embauchons un spécialiste en santé et sécurité à temps plein pour le compte de notre client, une entreprise mondiale.Responsabilités :Effectuer des observations et des audits de sécurité et faciliter les enquêtes sur les incidentsIdentifier et informer la direction des problèmes de conformité, des risques de sécurité et des possibilités...