Customer Service Representative

3 months ago

Quebec City, Canada Sani Marc Inc Full time

**Customer service representative**:
Emploi - Permanent Full-time - **Agent/Clerk - Customer service**

Succursale: Québec -Québec Quebec G1N 3N1

**As soon as possible**Schedule: Monday to Friday (Day)

**Description:
**Working at Sani Marc means**:

- ** Taking responsibility **and control of your files by doing whatever it takes and making sure it’s done right;
- ** Taking charge** by being personally and directly involved in one’s work;
- ** Embracing collaboration**, being dedicated and passionate - a collaborator and partner who is solutions-oriented, and whom others can rely on.

**Responsibilities**:
As a member of the customer service team, the Customer Service Representative brings expertise by:

- Taking orders for all our divisions;
- Providing outstanding customer service in addition to playing an advisory role to customers;
- Following up with customers/sellers on order reception and invoicing;
- Being solutions-oriented to contribute to the pursuit of our mission of excellence;
- Establishing pricing for certain products;
- Suggesting substitute products to satisfy the customer.

**Requirements**: To perform well, you must**:

- Be a quick learner who is sharp-minded and adaptable;
- Be motivated by a large quantity of orders and able to work quickly;
- Be a team player who thrives on challenges - because together, we’re stronger
- Be able to communicate well in English AND French (advanced level);
- Have a natural aptitude for sales and a passion for customer service;
- Be comfortable working with computers.

**Note:
**Why work for Sani Marc?**
- You will work from our office in Québec city;
- You will have the possibility to telework some of the time;
- Sani Marc believes that building customer relationships based on partnership is essential. For us, “service” is all about teamwork;
- You will be eligible for the group insurance plan and to the pension plan;
- We offer 13 paid vacation days (5 days more than labor standards) and floating days;
- We take the health of our employees to heart. We provide free fruit and coffee; we also reimburse up to 50% of registration fees for physical activities;
- Our products literally save lives

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