Bilingual Customer Service Representative

2 weeks ago


Quebec City, Canada Alendel Fabrics Ltd. Full time

**Position Overview**

**Key Responsibilities**
- Learn and effectively use company software systems to facilitate customer communication and order processing.
- Process customer orders received via phone calls and other channels.
- Provide accurate information about product offerings by maintaining familiarity with stock and price lists.
- Coordinate with sales representatives to address pricing, promotions, and customer needs.
- Collect and analyze customer feedback to improve service quality and identify potential issues.
- Troubleshoot technical problems and resolve customer issues in a professional and timely manner.
- Ensure accurate and timely data entry of customer orders into the system.
- Collaborate with the warehouse team to monitor and manage order shipments.
- Provide expert product knowledge and support to customers during the order process.

**Qualifications**
- Excellent verbal and written communication skills in both French and English.
- Experience handling customer inquiries through phone queues is an asset.
- College diploma or equivalent education (or higher).
- Minimum of 2 years of customer service experience is preferred.
- Strong attention to detail and organizational skills.

**Salary and Benefits**
- Annual salary range**:$42,000 - $45,000**.
- Full-time, permanent position with comprehensive benefits.

**Availability and Scheduling**
- **Availability**: Monday to Friday.
- **Schedule**: Determined by the Customer Service Manager.
- **Possible schedules**:

- 8:30 AM - 5:00 PM EST
- 9:30 AM - 6:00 PM EST
- 10:30 AM - 7:00 PM EST

**Application Process**
- **Contact**: Danish Hanif - Manager, Human Resources

**Job Types**: Full-time, Permanent

Pay: $42,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Language**:

- English and French Both (required)

Work Location: Remote

Application deadline: 2024-12-18
Expected start date: 2025-01-13



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