Bilingual Customer Service Representative

3 weeks ago

Quebec City, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Remote

**The opportunity**

Are you passionate about working with customers, building relationships, and being part of a growing business? Then we would love to have you join our Canadian Segment Contact Center as a **Bilingual Customer Service Representative **

With the customer being the main focus, this role will take a proactive approach to every customer interaction, to ensure a high-quality Manulife experience. This role is primarily accountable for handling, resolving, and communicating service requests from Canadian clients.

**Responsibilities**
- Accurately and thoroughly handle increasingly complex client service requests at initial point of contact
- Effectively use multiple administrative systems to resolve inquiries, within the defined service standards
- Take a proactive role in identifying and reporting areas of continuing client concern (trends) and make recommendations to help develop and implement strategies to resolve the issues to improve the service experience.
- Recommend client centered resolutions to issues and identify and initiate exceptions within guidelines
- Find opportunities and make recommendations to improve operational processes and practices.
- Responsible for contributing to a strong collaborative team and building customer working relationships while providing excellent customer service.
- Keep current with company policies, procedures, and processes.
- Meet expectations relative to Productivity (AHT, Aux Usage, Reliability, Adherence, CX Contribution, etc.), Accuracy (QA, Compliance, etc.) and Service Excellence (tNPS).

**How will you create impact?**

Provide an amazing customer experience on incoming calls, which builds lasting client relations, become an expert on our products, services, systems with our in-house training, serve as a liaison between customers and other teams to ensure responsiveness and quality customer service, participate in various process improvement activities and departmental/divisional initiatives, strive in an environment with set timelines (shift work, breaks, lengths of calls, etc.) and constructive feedback.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**What we are looking for**
- Must be fully and fluently Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers, or employees outside of Quebec.
- Previous experience in a contact center environment would be considered a tremendous asset, however, not required
- You excel in a fast-paced, constantly evolving environment while exhibiting a calm and professional manner
- You have outstanding technical capabilities, research skills and your attention to detail is always a priority

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance. Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, ins

  • Bilingual Customer Development Representative

    4 weeks ago

    Quebec City, Canada UniFirst Full time

    Bilingual Customer Development Representative UniFirst is seeking a motivated, self-driven individual for a Customer Development Representative position to increase existing account sales in a dedicated market territory. As a Customer Development Representative, you will leverage warm relationships with existing customers to increase overall organic growth...

  • Bilingual Customer Service Representative

    3 weeks ago

    Quebec City, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

  • Customer Service Representative

    4 weeks ago

    Quebec City, Canada Fisher & Paykel Healthcare Full time

    Driven by a strong sense of purpose, Fisher & Paykel Healthcare works to improve patient care and outcomes through inspired and world-leading healthcare solutions. We have manufacturing locations in New Zealand and Mexico, and sales offices and distributors operating in over 120 countries worldwide. Our largest sales office is in Irvine, California. We are...

  • Bilingual Customer Service Rep

    1 day ago

    Quebec City, Canada Manitoulin Group of Companies Full time

    Company Description For 60 years, Manitoulin Transport has been providing comprehensive transportation and logistics solutions for clients across North America. Our success lies in our innovation and safety, and our dedication to reliable, on-time delivery. So, if you know where you’re headed, we have the training and career development to help you get...

  • GIC Customer Service Representative

    3 weeks ago

    Quebec City, Canada EightSix Network Full time

    Job Description " Company Description For over 40 years, Rothenberg Wealth Management has been one of Canada's leading independent financial services brokers providing financial advice and solutions to thousands of individuals across the country. Rothenberg means local expertise, national presence, and international resources to give you access to...

  • Customer Service Representative

    3 weeks ago

    Quebec City, Canada Fisher & Paykel Healthcare Full time

    Fisher & Paykel Healthcare is the world leader in the design, manufacture and marketing of heated humidification devices used in respiratory care. We offer a world leading range of heated humidification systems for use during the treatment of respiratory conditions by ventilation or oxygen therapy. Additionally, we offer a range of neonatal devices in...

  • Bilingual Customer Service Representative

    3 weeks ago

    Quebec Province, Canada 4Refuel Canada Full time

    **Who we are**: 4Refuel is proud to be recognized for its commitment to safety and culture having been named Top Fleet EmployerCanada’s Safest Employers - Logistics & Supply Chain, and certified as a Great Place to Work, and Best Workplaces for Women 2023 from Great Place to Work Canada. As Canada’s largest and most experienced mobile refueller, 4Refuel...

  • Bilingual Customer Service Representative

    1 week ago

    Quebec City, Canada Medline Industries Inc Full time

    **Primary Location** CA-Quebec **Other Locations** CA-Ontario **Value Proposition** As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Lives - this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on...

  • Bilingual Customer Service and Operations Support Assistant

    1 week ago

    Quebec City, Canada EightSix Network Full time

    Job Description Hello ! I'm Jérémy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm...

  • Bilingual Customer Service Professional III

    4 weeks ago

    Quebec, Canada Compunnel Inc. Full time

    Bilingual Customer Service Professional III Candidate must be fluent in French and English, written and verbal. No exceptions. You must be available to work shifts Monday through Friday 8:00 am to 8:00 pm on a rotational basis. Candidate will receive a month's notice of their work schedule ahead of time. Candidates will receive 2 weeks of training before...

  • Bilingual Customer Service Professional III

    4 weeks ago

    Quebec, Canada Compunnel Inc. Full time

    Bilingual Customer Service Professional III Candidate must be fluent in French and English, written and verbal. No exceptions. You must be available to work shifts Monday through Friday 8:00 am to 8:00 pm on a rotational basis. Candidate will receive a month's notice of their work schedule ahead of time. Candidates will receive 2 weeks of training before...

  • Customer Service Representative

    3 weeks ago

    Quebec City, Canada EightSix Network Full time

    Job Description Role Description This is a full-time on-site role for a Customer Service Representative at Fedplast located in Montreal, QC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to customers. You will handle inquiries, complaints, and provide information about products...

  • Customer Service Representative

    4 weeks ago

    Quebec City, Canada Scotiabank Full time

    Requisition ID: 165585 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Customer Service Representative - Quebec City, Part-time **What you’ll be doing** Our Customer Service Representative (Quebec City) are the face, character and heart of our banks. Scotiabank is a place where we put our customers...

  • Bilingual Customer Support Representative

    2 months ago

    Quebec Province, Canada WeKnowTraining Full time

    **Bilingual Customer Support Representative** - We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._ We Know Training is searching for a well-rounded Customer Support Representative who has outstanding customer service, efficiency in troubleshooting,...

  • Bilingual Customer Support Representative

    4 weeks ago

    Quebec Province, Canada WeKnowTraining Full time

    **Bilingual Customer Support Representative** - We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._ We Know Training is searching for a well-rounded Customer Support Representative who has outstanding customer service, efficiency in troubleshooting,...

  • Bilingual (FR/ENG) Commercial customer service representative - Food distribution

    3 weeks ago

    Quebec City, Canada EightSix Network Full time

    Job Description Job title: Bilingual (FR/ENG) Commercial customer service representative - Food distribution Location : Fernand-lafontaine Blvd, Longueuil QC J4G 2V2 (hybrid) About Us: Welcome to Lactalis Canada – where we take pride in being recognized as one of Forbes' top employers! Our journey revolves around enhancing the lives of...

  • Customer Service Representative

    4 days ago

    Quebec City, Canada Sani Marc Inc Full time

    **Customer service representative**: Emploi - Permanent Full-time - **Agent/Clerk - Customer service** Succursale: Québec -Québec Quebec G1N 3N1 **As soon as possible**Schedule: Monday to Friday (Day) **Description: **Working at Sani Marc means**: - ** Taking responsibility **and control of your files by doing whatever it takes and making sure it’s...

  • Bilingual Customer Service Supervisor

    4 weeks ago

    Quebec City, Canada NCRi Inc. Full time

    Who Are We? NCRi creates long and successful client relationships by being committed to maintaining our clients’ branding and integrity, and by producing consistent results. Our core philosophy is based on professionalism and respect. This philosophy has enabled NCRi to become the partner of choice for many clients nationally. Our commitment to creating a...

  • Customer Service Representative

    3 weeks ago

    Quebec Province, Canada Brenntag Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: Our team in **Lachine** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: **Job Summary**: - Ensures safety is the first priority and that all activities are conducted in accordance with quality, health, safety, and environmental management systems as well as corporate...

  • Customer Service Representative

    3 weeks ago

    Quebec City, Canada Bureau Veritas Full time

    Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you! **Imagine...