Bilingual Customer Service Representative

3 months ago


Quebec City, Canada Now Prepay Full time

**Overall Objective**:
**Key Responsibilities**:

- Deploy, maintain, and support the hardware and software used in support of the customers to ensure reliability and adherence to contract specifications.
- Respond proactively to all customer inquiries in a timely fashion; providing excellent customer service and maintaining lasting business relationships.
- Answer customer questions and requests regarding their service; providing appropriate information, assistance and advice.
- Provide successful resolution to all customer complaints; ensuring the customer is satisfied with the end result.
- Report escalating and severe issues to management to assist in the resolution process; keeping customers updated on the progress and acting as the primary point of contact.
- Assist in the development and maintenance of FAQs, support processes and other supporting documentation for customers.
- Conduct checks verifications requested by third parties
- Perform other duties as assigned.
- Appropriately record all resolved and unresolved customer issues in the database according to Now Prepay processes and procedures.
- Continually preserve the confidentiality and security of customer data and information.
- Liaise with management regarding operational errors, improving processes and providing technical assistance to customers.

**Qualifications & Experience**:

- Bilingual (English/French/Spanish)
- High school diploma or GED required
- Strong customer service and troubleshooting skills
- 1-2 years of Customer Service or Call Center experience preferred
- Technical support experience is an asset, specifically with Point of Sale devices or telecom environments.
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Able to adapt to changing environments
- Able to learn quickly with little direction
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

**Working Environment**:

- Travel may be required - from time to time, we may offer training in our various offices
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
- Flexibility to working various shifts including evenings and weekends
- Required to work holidays excluding Christmas Day
- Must have access to a quiet home office space with adequate privacy and a fast and stable internet connection
- This is a hybrid role, must be available to come into the closest office at least 2-3 times a month

**Job Types**: Part-time, Permanent

Pay: $19.00-$20.00 per hour

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- French or Spanish (required)

Work Location: Hybrid remote in Quebec City, QC



  • Quebec City, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....


  • Quebec City, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Quebec City, Canada belairdirect Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...


  • Quebec City, Canada NCRi Inc. Full time

    **Ce poste est affiché en français et en anglais, car il faut parler les deux langues pour aider les clients dans tout le pays.** **NCRi is Growing - Join Our Team as a Bilingual Customer Service Representative (100% REMOTE & SUNDAYS OFF)** NCRi is a leading business process outsourcing (BPO) company headquartered in Canada, with over 13 years of...


  • Montreal, Quebec, Québec, Canada Insight Global Full time

    Job DescriptionInsight Global's client is a Canadian provider of luxury bathroom products. They are based out of Montreal as well as have several other centers across Canada and the US. We are looking for a talented Customer Service Representative to join their growing team 5 days a week onsite, Monday-Friday in their Montreal headquarters from...


  • Quebec City, Canada EightSix Network Full time

    Job Description Hello ! I'm Jérémy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm...


  • Quebec City, Canada NCRi Inc. Full time

    NCRI is growing even stronger and is looking for Bilingual WFH Customer Service Representative/Collector to add to our upbeat and growing family. Our future colleague, will be team oriented, performance driven and an outside the box thinker. **Home Office Equipment Requirements**: - Equipment will be provided by the company - High speed internet with...


  • Quebec City, Canada NCRi Inc. Full time

    NCRI is growing even stronger and is looking for Bilingual WFH Customer Service Representative/Collector to add to our upbeat and growing family. Our future colleague, will be team oriented, performance driven and an outside the box thinker. **Home Office Equipment Requirements**: - Equipment will be provided by the company - High speed internet with...


  • Quebec City, Canada Medline Industries Inc Full time

    **Primary Location** CA-Quebec **Other Locations** CA-Ontario **Value Proposition** As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Lives - this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on...


  • Montreal, Quebec, Québec, Canada Insight Global Full time

    PERMANENT OPPORTUNITY5 DAYS A WEEKON SITESALARY: 48,000/YR Location: QC, H4R 2A4Insight Global's client is a Canadian provider of luxury bathroom products. They are based out of Montreal as well as have several other centers across Canada and the US. We are looking for a talented Customer Service Representative to join their growing team 5 days a week...


  • Quebec City, Canada Belron Canada Inc. Full time

    Unlock Your Potential in a Dynamic Customer Service RoleWe are seeking an enthusiastic and detail-oriented individual to join our team as a Customer Service Representative for the summer season.About the Opportunity:This is a full-time position, 37.5 hours per week, from April to September, with the possibility of permanence.The hourly rate of $20.00...


  • Quebec City, Canada The Jana E Pinker Memorial Foundation Full time

    **Customer Service Representative Job Summary** **Customer Service Representative Duties and Responsibilities** - Listen, document, and help resolve conflicts with customers - Answer questions or handle complaints from customers - Provide information to customers about order status and product queries - Process customer orders/changes/returns according to...


  • Quebec Province, Canada WeKnowTraining Full time

    **Bilingual Customer Support Representative** - We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._ We Know Training is searching for a well-rounded Customer Support Representative who has outstanding customer service, efficiency in troubleshooting,...


  • Quebec City, Canada Scotiabank Full time

    Requisition ID: 165585 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Customer Service Representative - Quebec City, Part-time **What you’ll be doing** Our Customer Service Representative (Quebec City) are the face, character and heart of our banks. Scotiabank is a place where we put our customers...


  • Quebec City, Canada Brenntag Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: Our team in **Quebec City** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: **Job Summary**: The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is...


  • Quebec City, Canada COGIR Immobilier Full time

    Job Title: Customer Service Representative">About the Company:">Le Boisé Vanier, a private residence for seniors located along the St-Charles River, is looking for a full-time customer service representative.">Job Description:">We are seeking a detail-oriented and organized individual to join our team as a customer service representative. In this role, you...


  • Quebec City, Canada Sani Marc Inc Full time

    **Customer service representative**: Emploi - Permanent Full-time - **Agent/Clerk - Customer service** Succursale: Québec -Québec Quebec G1N 3N1 **As soon as possible**Schedule: Monday to Friday (Day) **Description: **Working at Sani Marc means**: - ** Taking responsibility **and control of your files by doing whatever it takes and making sure it’s...


  • Quebec City, Canada DC UNDER CAR SOLUTIONS Full time

    We are looking for motivated and passionate Customer Service Representatives that want to make a difference! Looking for full time schedules, Monday to Friday. Please review the following info for more details! **Customer Service Representative Job Responsibilities**: - Serves customers by providing product and service information and resolving product and...


  • Quebec City, Canada Alendel Fabrics Ltd. Full time

    **Position Overview** **Key Responsibilities** - Learn and effectively use company software systems to facilitate customer communication and order processing. - Process customer orders received via phone calls and other channels. - Provide accurate information about product offerings by maintaining familiarity with stock and price lists. - Coordinate with...

  • Sales Representative

    16 hours ago


    Quebec City, Canada Stryker Full time

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Sales Representative, Joint Replacement & Trauma and...