Bilingual Customer Service Representative

7 days ago

Quebec City, Canada belairdirect Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

Do you like helping people and have a keen interest in technology? We're looking for customer service agents for our **Centre of Digital Expertise**

The Centre of Digital Expertise is a national, dynamic and customer service-oriented team. By joining us as a **Bilingual **Customer Service Representative**, you'll become an expert in providing technical support to our belairdirect automérite_TM_ customers.

This position is available in our **Montreal**, **Laval** or **Quebec city** offices.

**Start date**:January 13, 2025

**Schedule**: 40 hours/week, evening shift
- 11:00 a.m. to 8:00 p.m., Monday to Friday ** Eligible to a 6% evening premium
- 8:00 a.m. to 5:00 p.m., every fourth Saturday

**What you’ll do here**:

- Answer incoming phone calls and chats:

- Resolve problems encountered by our automérite_TM_ customers
- Provide technical support for program activation and use
- Make outbound calls:

- Encourage eligible customers to activate the automérite_TM_ service
- Be an ambassador for the program
- Perform occasional administrative tasks, according to business needs

**What you bring to the table**:

- High school diploma or equivalent
- Bilingualism (French and English) is mandatory - Requires answering calls and providing service to an English & French-speaking clientele on a regular basis
- Excellent customer service
- Dynamic and positive energy
- Experience in a call center environment (an asset)
- Superior communication and persuasion skills
- Autonomy and team player
- No Canadian work experience required however must be eligible to work in Canada.

LI- Hybrid

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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