Bilingual Customer Service Representative
2 weeks ago
**Customer Service Claims Adjudication**
Business Unit
WGI Service Plan Division Inc.
Department
Claims
Reports to
Manager Claims
**BASIC FUNCTION**
**QUALIFICATIONS**:
- The following are the principal qualifications for this position:_
Experience
- **Bilingual in French and English required.**:
- Customer service and/or call centre experience an asset.
- Claims adjudication experience considered a definite asset
Education
Completion of Secondary
Software
- Computer knowledge, i.e. Windows, Excel, Word, Internet
- Accurate and efficient typing speed
**MAJOR DUTIES**:
- The following are the duties for the position:_
- Meet established service targets.
- Analyze customer inquiries to determine customer needs and match to company products and services.
- Respond to customer inquiries by providing information and dispatch for service on claims.
- Resolve customer complaints and conflicts as well as follow up with said customers on complex claims issues.
- Refer escalations or grey area claims to Supervisor for direction then proceed to execute claims based on Supervisor's advice.
- Maintain general knowledge and understanding of all products and services.
Employee will work remotely on a permanent basis.
**Job Types**: Full-time, Permanent
**Salary**: $40,000.00-$42,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus pay
Application question(s):
- Please provide your expected hourly wage?
**Experience**:
- customer service: 2 years (preferred)
**Language**:
- French (required)
- English (required)
Work Location: In person
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