Customer Service Representative

2 weeks ago


Quebec City, Canada COGIR Immobilier Full time

Job Title: Customer Service Representative

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About the Company:

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Le Boisé Vanier, a private residence for seniors located along the St-Charles River, is looking for a full-time customer service representative.

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Job Description:

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We are seeking a detail-oriented and organized individual to join our team as a customer service representative. In this role, you will be responsible for providing exceptional customer service to our residents, assisting with daily administrative tasks, and maintaining accurate records.

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Responsibilities:

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  • ">
  • Assist with daily administrative duties, including responding to inquiries, managing calendars, and maintaining accurate records.">
  • Greet visitors and provide a warm welcome to our residence.">
  • Maintain positive relationships with residents, their families, and other stakeholders.">
  • Manage the sale of meal vouchers and petty cash related thereto.">
  • Prepare and send occasional mail-outs.">
  • Provide a high level of customer service, resolving issues promptly and efficiently.">
  • Receive and redirect incoming calls in a professional and courteous manner.">
  • Update different administrative forms and documents as needed.">
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Requirements:

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To be successful in this role, you must have:

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  • A good working knowledge of French and English, both oral and written.">
  • A working knowledge of software systems, particularly Hopem (an asset).">
  • A working knowledge of Word, Excel, and Outlook software.">
  • At least 1 year of relevant experience, which will be considered an important asset.">
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Benefits:

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We offer a comprehensive benefits package, including:

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  • Recognition program.">
  • Floating days off.">
  • Social leave.">
  • Vacation.">
  • Social Club activities, gifts, and substantial discounts.">
  • On-site parking.">
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Estimated Salary: $16.26 - $17.90 per hour.

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Job Schedule: Monday to Friday, 8 a.m. to 4 p.m.



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