Guest Services Agent

7 days ago

Richmond, Canada Accor Full time

Company Description

What's in it for you?

An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do The only luxury hospitality group to be awarded Great Place to Work® Canada  The opportunity to have fun at work alongside passionate hoteliers The opportunity to live, work and play across the world through our employee travel and internal transfer programs  Complimentary duty meal in our colleague dining room Complimentary hotel stay for two through our BE OUR GUEST program  Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide  Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and DEI Committees A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)  30% reimbursement of TransLink monthly pass or YVR Employee Parking pass Full wage of $30.00 following successful completion of probationary period
Job Description

Guest Service Agent 
First impressions are everything Your engaging smile and warm, professional personality are what makes you a great Guest Service Agent at Fairmont Vancouver Airport. You will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

Consistently offer professional, friendly and engaging service Greet, check-in, respond to requests and settle accounts while providing exceptional service Assist guests regarding hotel facilities in an informative and helpful way Follow departmental policies, procedures and service standards Take initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling Other duties as assigned
Qualifications

Your experience and skills include:

Service focused personality is essential; experience is an asset Able to handle a multitude of tasks in a fast-paced, ever-changing environment Ability to focus attention on guest needs, remaining calm and courteous at all times Previous customer related experience an asset Must be flexible in terms of working hours - regular coverage of overnight shift Ability to handle cash effectively and with accuracy Prior experience working with Opera Cloud or a related system Fluency in English; additional languages are a plus As a condition of your employment, you must be fully vaccinated against COVID-19 and provide appropriate proof of vaccination to the hotel prior to your start date
Additional Information

Visa Requirements: Must be legally eligible to work in Canada with valid work permit or visa. The hotel is unable to assist candidates in obtaining work authorization in Canada.

Do what you love, care for the world, dare to challenge the status quo  #BELIMITLESS

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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