Guest Services Agent
5 months ago
**Perks & Benefits**:
- Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance and critical illness.
- Continuous learning opportunities with an annual educational allowance.
- Generous referral program ranging from $500-$2,500 depending on business need.
- Regular consistent team building activities and events.
- Discounts to local amenities and vendors.
- Discounted hotel stays in multiple locations through our Hospitality offerings.
**What Will You do?**
- Handle all guest interactions with the highest level of hospitality and professionalism while accommodating special requests whenever feasible
- Remain proficient in all programs required to manage hotel and residential desk needs
- Hold accountability for resolving customer complaints and assisting customers in all inquiries regarding our services, hours of operation, key personnel, in house events, and directions
- Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices
- Ensure an efficient reception experience for guests, including check-in and check-out, log maintenance requests, and complete audit procedures
- Communicate any relevant feedback from guest and/or other departments with the Guest Service Manager
- Coordinate the arrival of vendors, guests, deliveries, and prospects, and assist with directing them to appropriate departments and locations on-site and in the parking garage
- Process packages,, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
- Coordinate the storage room by storing and retrieving guest luggage and packages
- Providebasic trouble-shooting support for in-room hotel services such as Internet, TV, and movies
- Communicate closely with housekeeping and maintenance teams to ensure that the needs of guests are prioritized to provide the best guest experience possible
**About the company**:
The Steveston Waterfront Hotel is where modern life seamlessly blends with the historic character of this picturesque fisherman’s village. This is where locals and visitors become friends, and friends become family. Whether you’re staying for a weekend or a while, we promise it’ll feel like home from the moment you arrive.
**How To Apply**:
- We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted._
-
Guest Services Agent
5 months ago
Richmond, Canada Accor Full timeCompany Description What's in it for you? An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do The only luxury hospitality group to be awarded Great Place to Work® Canada The opportunity to have fun at work alongside passionate hoteliers The opportunity to live, work and play across the world...
-
Guest Service Agent/night Auditor
2 months ago
Richmond, Canada Hilton Vancouver Airport Full timeThe Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...
-
Guest Services Representative
4 weeks ago
Richmond, British Columbia, Canada Accor Full timeJob Title: Guest Services AgentAbout the Role:We are seeking a highly skilled and enthusiastic Guest Services Agent to join our team at Fairmont Vancouver Airport. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide...
-
Guest Services Representative
4 weeks ago
Richmond, British Columbia, Canada Accor Full timeJob Title: Guest Services AgentAbout the Role:We are seeking a highly skilled and enthusiastic Guest Services Agent to join our team at Fairmont Vancouver Airport. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide...
-
Guest Services Representative
1 month ago
Richmond, British Columbia, Canada Accor Full timeJob Title: Guest Services AgentAbout the Role:We are seeking a highly skilled and enthusiastic Guest Services Agent to join our team at Fairmont Vancouver Airport. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-ins, and providing personalized service to our valued...
-
Guest Services Representative
4 weeks ago
Richmond, British Columbia, Canada Accor Full timeJob Title: Guest Services AgentAbout the Role:We are seeking a highly skilled and enthusiastic Guest Services Agent to join our team at Fairmont Vancouver Airport. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-ins, and providing personalized service to our valued...
-
Guest Services Representative
4 weeks ago
Richmond, British Columbia, Canada Accor Full timeJob Title: Guest Services AgentAbout the Role:We are seeking a highly skilled and enthusiastic Guest Services Agent to join our team at Fairmont Vancouver Airport. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-ins, and providing personalized service to our valued...
-
Guest Services Representative
1 month ago
Richmond, British Columbia, Canada Accor Full timeJob Title: Guest Services AgentAbout the Role:We are seeking a highly skilled and enthusiastic Guest Services Agent to join our team at Fairmont Vancouver Airport. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-ins, and providing personalized service to our valued...
-
Guest Services Ambassador
3 weeks ago
Richmond, British Columbia, Canada Accor Full timeJob Summary:As a Guest Services Agent at Accor, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your exceptional communication skills, attention to detail, and ability to multitask will ensure that every guest feels valued and cared for.Key Responsibilities:Provide...
-
Guest Service Agent
5 months ago
Richmond, Canada Hilton Vancouver Airport Full timeThe Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...
-
Guest Service Agent
5 months ago
Richmond, Canada Hilton Vancouver Airport Full timeThe Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...
-
Guest Service Agent
5 months ago
Richmond, Canada Hilton Vancouver Airport Full timeThe Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...
-
Guest Services Manager
2 months ago
Richmond, Canada Sheraton Vancouver Airport Hotel Full timeThe Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career! With 32 000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business! **Reporting to the Front Office...
-
Guest Service Agent
5 months ago
Richmond, Canada Vancouver Airport Marriott Hotel Full timeProcess all guest check-ins, check-outs, room assignments and room changes - Secure payments: activate/reissue room keys - Verify and adjust billing for guests - Coordinate with Housekeeping to track room status - Operate telephone switchboard station when required - Run and check daily reports, contingency lists and credit card authorization reports -...
-
Guest Services Agent
5 months ago
Richmond Hill, Canada Sheraton Parkway Toronto North Hotel Full timeSheraton Parkway Toronto North Hotel, Suites & Conference Centre & Best Western Parkway. BASIC FUNCTION: The duties of GSA include, but are not limited to the following; 1. Acts as back up for hotel switchboard operator (breaks, lunch, sick, etc) 2. Handles incoming calls for room reservations when Reservations department is closed 3. Handles guest check...
-
Guest Services Agent
5 months ago
Richmond Hill, Canada Sheraton Parkway Toronto North Hotel Full timeSheraton Parkway Toronto North Hotel, Suites & Conference Centre & Best Western Parkway. BASIC FUNCTION: The duties of GSA include, but are not limited to the following; 1. Acts as back up for hotel switchboard operator (breaks, lunch, sick, etc) 2. Handles incoming calls for room reservations when Reservations department is closed 3. Handles guest check...
-
Central Services Agent
2 days ago
Richmond, Canada AccorHotel Full timeCentral ServicesAgentAt Fairmont VancouverAirport every guest interaction is an opportunity to create alasting memory. We invite you to showcase your exceptionalinterpersonal skills as Central Services Agent where theknowledgeable and personalized service you provide by telephonewill make our guests feel unique andvalued.What you will...
-
Front Desk Agent
4 months ago
Richmond, Canada Abercorn hotel Full time**Front Desk Agent** Abercorn Hotel - Richmond, BC **Job description** **RESPONSIBILITIES**: - The Front Desk Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. - Responsibilities include but are not limited to: posting balances to all guest rooms and...
-
Front Desk Agent
5 months ago
Richmond, Canada Splitsville Riverport Full timeSplitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience Are you quick on your feet? Do you have a passion for bowling, customer service and creating...
-
Passenger Service Agent
5 months ago
Richmond, Canada Horizon Air Full time**Company** Horizon Air **The Team** Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In...