Front Office Agent-rrcr

4 months ago

Richmond, Canada Great Canadian Full time

**Position Summary**
River Rock Casino Resort is currently looking for outgoing, enthusiastic and self-starting individuals who will provide exceptional Great Experiences and Memories to our guests with warm, friendly smiles and engaging personalities. As a Front Desk Agent, you will courteously and efficiently handle guest arrivals and departures that include engaging in conversation, taking hotel room reservations, and processing payments. You will be able to win guests with your personable demeanor and your conversational skill. You will provide our guests with personal service and attention that exceeds their expectations which will encourage them to come back.

**Other Duties and responsibilities for our Front Desk Agent will include**:

- Greet guests
- Books guests into their rooms according to their reservations, requests and availability
- Provides guests with resort and facility information
- Takes room reservations when needed
- Performs cashier duties, processing payments and foreign currency exchange
- Handles telephone and fax messages for guests
- Coordinates any special services requested such as laundry, room service and additional room inventory
- Liaises and communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed.
- Exceptional interpersonal and communications skills
- Guest service experience
- Ability to handle multiple tasks and projects at one time
- Ability to stand for long periods of time
- Computer literacy in MS Office; Opera an asset
- Front Desk experience an asset
- Serving It Right Certification or the ability to achieve a Serving It Right Certification
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
- A willingness to learn, develop and achieve new skills for personal and professional development
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
- Live GCE’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

  • Front Office Agent-rrcr

    3 months ago

    Richmond, Canada Great Canadian Full time

    River Rock Casino Resort is currently looking for outgoing, enthusiastic and self-starting individuals who will provide exceptional Great Experiences and Memories to our guests with warm, friendly smiles and engaging personalities. As a Front Desk Agent, you will courteously and efficiently handle guest arrivals and departures that include engaging in...

  • Front Office Agent-rrcr

    4 months ago

    Richmond, Canada Great Canadian Full time

    River Rock Casino Resort is currently looking for outgoing, enthusiastic and self-starting individuals who will provide exceptional Great Experiences and Memories to our guests with warm, friendly smiles and engaging personalities. As a Front Desk Agent, you will courteously and efficiently handle guest arrivals and departures that include engaging in...

  • Casual on Call Front Office Agent-RRCR

    3 months ago

    Richmond, Canada Great Canadian Entertainment Full time

    Position Summary River Rock Casino Resort is currently looking for outgoing, enthusiastic and self-starting individuals who will provide exceptional Great Experiences and Memories to our guests with warm, friendly smiles and engaging personalities. As a Front Desk Agent, you will courteously and efficiently handle guest arrivals and departures that...

  • Casual/on Call

    3 months ago

    Richmond, Canada Great Canadian Full time

    **Position Summary** Under the direct supervision of the Manager, Front Office, this position is responsible for checking guests in and out, taking payments and managing messages/documents for guests while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Companys policies and procedures, motivates and...

  • Shft Mgr, Front Office-rrcr

    3 months ago

    Richmond, Canada Great Canadian Full time

    **Position Summary** Under the direction of the Manager, Front Office, this position is responsible for assisting the Manager, Front Office in day-to-day operations of the Front Office including, Reservation and Switchboard. You will help train Team Members, deliver quality customer service and resolve guest issues. You will direct Team Members to...

  • Front Office Representative

    1 week ago

    Richmond, British Columbia, Canada Great Canadian Entertainment Full time

    Job SummaryGreat Canadian Entertainment is seeking a highly skilled and enthusiastic Front Office Agent to join our team at River Rock Casino Resort. As a Front Office Agent, you will be responsible for providing exceptional customer service and creating memorable experiences for our guests.Key Responsibilities Greet guests and provide a warm and welcoming...

  • Front Office Representative

    1 week ago

    Richmond, British Columbia, Canada Great Canadian Entertainment Full time

    Job SummaryGreat Canadian Entertainment is seeking a highly skilled and enthusiastic Front Office Agent to join our team at River Rock Casino Resort. As a Front Office Agent, you will be responsible for providing exceptional customer service and creating memorable experiences for our guests.Key Responsibilities Greet guests and provide a warm and welcoming...

  • Front Office Representative

    5 days ago

    Richmond, British Columbia, Canada Great Canadian Entertainment Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Office Agent to join our team at River Rock Casino Resort. As a Front Office Agent, you will be responsible for providing exceptional guest experiences and memories through warm, friendly smiles and engaging personalities.Key ResponsibilitiesWelcoming guests and handling their arrivals and...

  • Front Office Representative

    6 days ago

    Richmond, British Columbia, Canada Great Canadian Entertainment Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Office Agent to join our team at River Rock Casino Resort. As a Front Office Agent, you will be responsible for providing exceptional guest experiences and memories through warm, friendly smiles and engaging personalities.Key ResponsibilitiesWelcoming guests and handling their arrivals and...

  • Front Office Representative

    7 days ago

    Richmond, British Columbia, Canada Great Canadian Entertainment Full time

    Position SummaryWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at River Rock Casino Resort. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and creating memorable experiences.Key Responsibilities:Welcoming guests and checking them in/out of their roomsHandling...

  • Front Office Representative

    7 days ago

    Richmond, British Columbia, Canada Great Canadian Entertainment Full time

    Position SummaryWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at River Rock Casino Resort. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and creating memorable experiences.Key Responsibilities:Welcoming guests and checking them in/out of their roomsHandling...

  • Front Office Representative

    3 days ago

    Richmond, British Columbia, Canada Great Canadian Entertainment Full time

    Position SummaryWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at River Rock Casino Resort. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and creating memorable experiences.Key Responsibilities:Welcoming guests and checking them in/out of their roomsHandling...

  • Front Office Representative

    3 days ago

    Richmond, British Columbia, Canada Great Canadian Entertainment Full time

    Position SummaryWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at River Rock Casino Resort. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and creating memorable experiences.Key Responsibilities:Welcoming guests and checking them in/out of their roomsHandling...

  • Front Office Representative

    2 days ago

    Richmond, British Columbia, Canada Great Canadian Entertainment Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Office Agent to join our team at River Rock Casino Resort. As a Front Office Agent, you will be responsible for providing exceptional guest experiences and memories to our visitors. Your warm and friendly smile, engaging personality, and exceptional communication skills will make a lasting...

  • Front Office Representative

    22 hours ago

    Richmond, British Columbia, Canada Great Canadian Entertainment Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Office Agent to join our team at River Rock Casino Resort. As a Front Office Agent, you will be responsible for providing exceptional guest experiences and memories to our visitors. Your warm and friendly smile, engaging personality, and exceptional communication skills will make a lasting...

  • Assistant Front Office Manager

    3 months ago

    Richmond, Canada The Westin Wall Centre, Vancouver Airport Full time

    **ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...

  • Front Desk Agent

    3 months ago

    Richmond, Canada Abercorn hotel Full time

    **Front Desk Agent** Abercorn Hotel - Richmond, BC **Job description** **RESPONSIBILITIES**: - The Front Desk Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. - Responsibilities include but are not limited to: posting balances to all guest rooms and...

  • Reservation Agent-rrcr

    2 weeks ago

    Richmond, Canada Great Canadian Full time

    **Position Summary** We have an exciting opportunity for a motivated, enthusiastic, and detailed oriented professional to join River Rock Casino Resort as part of the Reservation team. The Reservation Agent will be responsible for the promotion, sales and booking of hotel accommodations. - Responds to all communications directed to the Reservations Office -...

  • Front Desk Agent

    2 weeks ago

    Richmond, Canada Executive Hotel Vancouver Airport Full time

    The Executive Hotel Vancouver Airport is seeking a Part-time Front Desk Agent who is dynamic and passionate about delivering exceptional guest service. He will be responsible for creating a memorable first and last impression, handling reservations, providing local area information, and performing various guest service duties. A proactive approach,...

  • Front Desk Agent

    4 months ago

    Richmond, Canada Splitsville Riverport Full time

    Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience Are you quick on your feet? Do you have a passion for bowling, customer service and creating...