Guest Service Agent

5 months ago


Richmond, Canada Hilton Vancouver Airport Full time

The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all aspects of the business

**RESPONSIBILITIES** (Including but not limited to):

- Ensure a memorable experience for our arriving and departing guests while upholding Hilton Values and Brand Standards
- Maintain a balanced float assigned by the hotel and reconciling all transactions at the close of each shift
- Act as a concierge; assisting guests in all inquiries and accommodating special requests whenever possible
- Answer all telephone inquiries in an efficient and friendly manner, using guest names when possible
- Accept reservations, changes and cancellations in the absence of Reservations staff.
- Complete shift checklist and pass-on important information
- Assist guests with luggage when entering and departing the hotel
- Other duties as assigned

**QUALIFICATIONS**:

- Previous hotel front office experience is an asset
- Excellent customer service and communication skills
- Strong organization skills and able to multi-task
- Self-starter and takes initiative, a team player
- Previous experience with a property management system an asset

**Job Types**: Full-time, Permanent

Pay: $23.90-$25.93 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person


  • Guest Services Agent

    5 months ago


    Richmond, Canada Accor Full time

    Company Description What's in it for you? An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do The only luxury hospitality group to be awarded Great Place to Work® Canada  The opportunity to have fun at work alongside passionate hoteliers The opportunity to live, work and play across the world...


  • Richmond, Canada Hilton Vancouver Airport Full time

    The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...

  • Guest Services Agent

    5 months ago


    Richmond, Canada Level Full time

    **Perks & Benefits**: - Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance and critical illness. - Continuous learning opportunities with an annual educational allowance. - Generous referral program ranging from $500-$2,500 depending on business need. - Regular consistent team building activities and...

  • Guest Service Agent

    5 months ago


    Richmond, Canada Hilton Vancouver Airport Full time

    The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...

  • Guest Service Agent

    5 months ago


    Richmond, Canada Hilton Vancouver Airport Full time

    The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...

  • Guest Services Manager

    3 months ago


    Richmond, Canada Sheraton Vancouver Airport Hotel Full time

    The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career! With 32 000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business! **Reporting to the Front Office...

  • Guest Service Agent

    5 months ago


    Richmond, Canada Vancouver Airport Marriott Hotel Full time

    Process all guest check-ins, check-outs, room assignments and room changes - Secure payments: activate/reissue room keys - Verify and adjust billing for guests - Coordinate with Housekeeping to track room status - Operate telephone switchboard station when required - Run and check daily reports, contingency lists and credit card authorization reports -...

  • Guest Services Agent

    5 months ago


    Richmond Hill, Canada Sheraton Parkway Toronto North Hotel Full time

    Sheraton Parkway Toronto North Hotel, Suites & Conference Centre & Best Western Parkway. BASIC FUNCTION: The duties of GSA include, but are not limited to the following; 1. Acts as back up for hotel switchboard operator (breaks, lunch, sick, etc) 2. Handles incoming calls for room reservations when Reservations department is closed 3. Handles guest check...

  • Guest Services Agent

    5 months ago


    Richmond Hill, Canada Sheraton Parkway Toronto North Hotel Full time

    Sheraton Parkway Toronto North Hotel, Suites & Conference Centre & Best Western Parkway. BASIC FUNCTION: The duties of GSA include, but are not limited to the following; 1. Acts as back up for hotel switchboard operator (breaks, lunch, sick, etc) 2. Handles incoming calls for room reservations when Reservations department is closed 3. Handles guest check...


  • Richmond, Canada AccorHotel Full time

    Central ServicesAgentAt Fairmont VancouverAirport every guest interaction is an opportunity to create alasting memory. We invite you to showcase your exceptionalinterpersonal skills as Central Services Agent where theknowledgeable and personalized service you provide by telephonewill make our guests feel unique andvalued.What you will...

  • Front Desk Agent

    5 months ago


    Richmond, Canada Abercorn hotel Full time

    **Front Desk Agent** Abercorn Hotel - Richmond, BC **Job description** **RESPONSIBILITIES**: - The Front Desk Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. - Responsibilities include but are not limited to: posting balances to all guest rooms and...

  • Front Desk Agent

    6 months ago


    Richmond, Canada Splitsville Riverport Full time

    Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience Are you quick on your feet? Do you have a passion for bowling, customer service and creating...


  • Richmond, Canada Horizon Air Full time

    **Company** Horizon Air **The Team** Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In...


  • Richmond, Canada Great Canadian Full time

    River Rock Casino Resort is currently looking for outgoing, enthusiastic and self-starting individuals who will provide exceptional Great Experiences and Memories to our guests with warm, friendly smiles and engaging personalities. As a Front Desk Agent, you will courteously and efficiently handle guest arrivals and departures that include engaging in...


  • Richmond, Canada Great Canadian Full time

    **Position Summary** River Rock Casino Resort is currently looking for outgoing, enthusiastic and self-starting individuals who will provide exceptional Great Experiences and Memories to our guests with warm, friendly smiles and engaging personalities. As a Front Desk Agent, you will courteously and efficiently handle guest arrivals and departures that...


  • Richmond, Canada Great Canadian Full time

    River Rock Casino Resort is currently looking for outgoing, enthusiastic and self-starting individuals who will provide exceptional Great Experiences and Memories to our guests with warm, friendly smiles and engaging personalities. As a Front Desk Agent, you will courteously and efficiently handle guest arrivals and departures that include engaging in...

  • Guest Services Agent

    3 months ago


    Richmond, Canada Sheraton Vancouver Airport Hotel Full time

    The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career! With 32 000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business! **Responsibilities** - Delivers...

  • Customer Service Agent

    6 months ago


    Richmond, Canada Harbour Air Group Full time

    NOW HIRING CUSTOMER SERVICE AGENT, Richmond **Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard to provide a work-life balance for their employees? If so, look no...


  • Richmond, Canada Great Canadian Full time

    River Rock Casino Resort is currently looking for outgoing, enthusiastic and self-starting individuals who will provide exceptional Great Experiences and Memories to our guests with warm, friendly smiles and engaging personalities. As a Front Desk Agent, you will courteously and efficiently handle guest arrivals and departures that include engaging in...


  • Richmond, Canada Vancouver Airport Marriott Hotel Full time

    RESPONSIBILITIES - Process all guest check-ins, check-outs, room assignments and room changes - Secure payments: activate/reissue room keys - Verify and adjust billing for guests - Coordinate with Housekeeping to track room status - Operate telephone switchboard station when required - Run and check daily reports, contingency lists and credit card...