Passenger Service Agent

6 months ago


Richmond, Canada PrimeFlight Aviation Services Canada Inc Full time

**Passenger Service Agent**

PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers.

Our team is focused on quality, safety and providing a positive customer experience through all services offered. We strive to be a leading provider of aviation services and strong business partner for our customers.

We are currently looking for Passenger Service Agents to join our growing team. As a valued member of the PrimeFlight team, you will provide prompt and efficient service to our Airline partner and their customers by performing the following duties:
**Job Description Summary**:

- Ensure a safe work environment by following specific rules, regulations, policies, and procedures continuously. SAFETY FIRST
- Check-in passengers, and their baggage, at the ticket counter, while collecting proper fees and issuing boarding passes
- Required to lift baggage up to 23kgs from check-in scales onto baggage belt while validating that the correct destination bag tag was attached
- Handling customer complaints when problems arise (i.e. lost/delayed baggage, baggage/reservations/change fees cancelled and/or delayed flights)
- Make clear, professional, and concise announcements regarding flight activities at the gate over the airport's PA system
- Answer customers' questions regarding flight schedules, fares, space availability, fees, policies, and any other questions that may arise
- Deliver efficient, top-notch level of customer service at all times to each and every passenger
- Communicate and work with flight crews to warrant a positive and safe flight experience for all
- Connect with airport vendors to provide them with specific flight and/or passenger information to aid with any services we may need (fueling, catering, CBSA/CBP, customs, airport manager, wheelchair service, bag sort system, etc.)
- Responsible for all inbound and outbound flight movement messages, as well as ticket counter, gate, and /or baggage service officer paperwork and files
- Carry out other duties as assigned

**Requirements**:

- Must be at least 18 years of age
- High school/GED
- Must be able to pass a background check, and able to obtain and maintain a Restricted Area Identification Card (RAIC)
- Must be able to lift up to 32 kgs
- Must be able to work various shifts and days of the week. Airlines are 24/7, so we require our team to be flexible to work various shifts including nights, weekends and holidays
- Must possess reliable transportation to work
- Must attend every day of pre-employment training. All prospective agents must pass training to continue on with employment
- Bilingual - English/Korean required

PF_123



  • Richmond, Canada Airway Interline Services Inc. Full time

    **Description**: Ignite your career with an exciting opportunity in a dynamic and fast-moving environment! Airway Interline, a leader in distress passenger services are seeking highly capable and professional individuals to join our team as a Passenger Service Agents. **Responsibilities**: - Assisting passengers, including unaccompanied minors, individuals...


  • Richmond, Canada Airway Interline Services Inc. Full time

    **Description**: Ignite your career with an exciting opportunity in a dynamic and fast-moving environment! Airway Interline, a leader in distress passenger services are seeking highly capable and professional individuals to join our team as a Passenger Service Agents. **Responsibilities**: - Assisting passengers, including unaccompanied minors, individuals...


  • Richmond, Canada PrimeFlight Aviation Services CANADA, INC Full time

    Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, **team-oriented environment, we want to speak to you.** **WHY WORK FOR PRIMEFLIGHT?** - We are committed to being a leading provider of contracted services within the...


  • Richmond, Canada Korean Air Full time

    Korean Air, established in 1969, is one of the world’s top 20 airlines and a founding member of SkyTeam airline alliance which, together with its 19 members, offers its 437 million +annual passengers a worldwide system of more than 10,770 + daily flights covering 1,050+ destinations in 166+ countries. Korean Air is seeking motivated and talented...


  • Richmond, Canada Envoy Air Full time

    Overview Come and work for Envoy Air, an American Airlines Group Company, at Vancouver International Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! **Pay rate**:...


  • Richmond, Canada Envoy Air Full time

    Overview: **Come and work for Envoy Air, an American Airlines Group Company, at **Vancouver International Airport** and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.** **We are hiring immediately, with no experience required!** **Pay...


  • Richmond, Canada PrimeFlight Aviation Services CANADA, INC Full time

    Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, **team-oriented environment, we want to speak to you.** **WHY WORK FOR PRIMEFLIGHT?** - We are committed to being a leading provider of contracted services within the...


  • Richmond, Canada Korean Air Full time

    Korean Air, established in 1969, is South Korea's largest airline and a leading global carrier. Renowned for its excellence in flight services, commitment to safety, and innovation, Korean Air continues to advance the aviation industry while promoting Korean culture and hospitality worldwide. Korean Air is seeking motivated and talented individuals to fill...


  • Richmond, Canada Horizon Air Full time

    **Company** Horizon Air **The Team** Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In...


  • Richmond, Canada Korean Air Full time

    Korean Air, established in 1969, is South Korea's largest airline and a leading global carrier. Renowned for its excellence in flight services, commitment to safety, and innovation, Korean Air continues to advance the aviation industry while promoting Korean culture and hospitality worldwide. Korean Air is seeking motivated and talented individuals to fill...


  • Richmond, Canada AGI Canadian Company Full time

    Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any...

  • Customer Service Agent

    6 months ago


    Richmond, Canada Central Mountain Air Full time

    At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...

  • Customer Service Agent

    6 months ago


    Richmond, Canada Central Mountain Air Full time

    At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...


  • Richmond, Canada China Airlines Full time

    Full-time position - Book air travel, answer questions and provide general information for internal and external guests and travel agents about travel with China Airlines - Provide pre and post booking support, such as changing and cancelling reservations, using the our reservation system - Using an airline computerized system for making reservations and...


  • Richmond, Canada China Airlines Full time

    Full-time position - Book air travel, answer questions and provide general information for internal and external guests and travel agents about travel with China Airlines - Provide pre and post booking support, such as changing and cancelling reservations, using the our reservation system - Using an airline computerized system for making reservations and...


  • Richmond, Canada GAT Airline Ground Support Full time

    **NOTE**: 1. Must be available to attend 1 week training (full time hours) 2. Must have access to own transportation (shifts end at 2:00 AM) 3. Fluency in Mandarin or Cantonese is an asset Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing...


  • Richmond, Canada GAT Airline Ground Support Full time

    Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This...

  • Customer Service Agent

    6 months ago


    Richmond, Canada Seair Seaplanes Full time

    Seair Seaplanes has been in operation for over 30 years, and has 13 aircraft, providing scheduled service, scenic tours and charters throughout southern B.C. **POSITION AVAILABLE**:Passenger Service Agent **SHIFT**: 10-hour shifts, includes both weekends Saturday and Sunday. Schedule may vary based on operational needs. **TERM**: Full-Time...

  • Customer Service Agent

    6 months ago


    Richmond, Canada Harbour Air Group Full time

    NOW HIRING CUSTOMER SERVICE AGENT, Richmond **Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard to provide a work-life balance for their employees? If so, look no...

  • Customer Service Agent

    6 months ago


    Richmond, Canada Harbour Air Group Full time

    NOW HIRING CUSTOMER SERVICE AGENT, Richmond **Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard to provide a work-life balance for their employees? If so, look no...