Guest Services Manager
3 months ago
The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career With 32 000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business
**Reporting to the Front Office Manager, the Guest Services Manager will be responsible for the following**:
- Oversee the security and safety of our guests during PM and overnight shifts, conducting daily rounds of the property
- Responsible for the supervision and operation of the front office during the PM and overnight shifts
- Lead, motivate and train associates. Continuously strive for an engaged, enthusiastic, high performing team through recruitment and development, enabling all associates to realize their full potential.
- Responsible for providing timely feedback and performance reviews of Guest Services Agents
- Collaborate and provide support on social media initiatives including online reputation management (TripAdvisor, Yelp, etc.), content creation and social customer service.
- Support and maintain close and effective working relationships cross-functionally with all departments
- Anticipate and exceed guest expectations using Brand Standards, proactively resolve any guest concerns.
- Support and inform the FOM and other Guest Services Managers on matters pertaining to the operation or development of the Front Office and Hotel in general.
- Assist and support in controlling expenses in the Front Office operation.
- Ensure workplace health and safety is actively practiced in the department
- Be alert on Hotel Security, guest safety and security. Ensure all associates are familiar with fire emergency safety procedures.
- Monitor and respond in a timely manner to past, current and future guest requests on the hotel's social media channels
**Qualifications**:
- **Must be available to work varied shifts from Monday to Sunday, including mornings, afternoons, nights on weekdays, weekends and public holidays**:
- Ability to work well under pressure while maintaining a high degree of professionalism
- Excellent knowledge of computers, operating systems, Word, Excel, Outlook
- Able to lead by example and motivate team members
- Able to take initiative and be a self-starter
- Strong guest service skills & supervisory skills are essential
- Strong problem solving skills & attention to detail are essential
- Strong administrative, organizational, and time management skills
- Desire to work in a team based environment
- Strong oral and written communication skills required
**Job Types**: Full-time, Permanent
Pay: Up to $64,000.00 per year
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
Ability to commute/relocate:
- Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)
Work Location: In person
-
Guest Services Manager
3 weeks ago
Richmond, Canada Vancouver Airport Marriott Hotel Full timeReporting to the Rooms Operations Manager and Front Office Manager, the Guest Services Manager will be responsible for the following: - Responsible for the supervision and operation of the front office during various shifts including day, mid-day, evenings, overnight/graveyard, weekday, weekend, stat holidays, as business requires - Lead, motivate and train...
-
Guest Services Manager
2 months ago
Richmond, Canada Vancouver Airport Marriott Hotel Full timeReporting to the Rooms Operations Manager and Front Office Manager, the Guest Services Manager will be responsible for the following: - Responsible for the supervision and operation of the front office during various shifts including day, mid-day, evenings, overnight/graveyard, weekday, weekend, stat holidays, as business requires - Lead, motivate and train...
-
Guest Services Manager
3 weeks ago
Richmond, Canada Vancouver Airport Marriott Hotel Full timeReporting to the Rooms Operations Manager and Front Office Manager, the Guest Services Manager will be responsible for the following: Responsible for the supervision and operation of the front office during various shifts including day, mid-day, evenings, overnight/graveyard, weekday, weekend, stat holidays, as business requires. Lead, motivate and train...
-
Guest Services Representative
5 months ago
Richmond, Canada Travelodge Hotel Vancouver Airport Full timeThe Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance...
-
Guest Services Representative
5 months ago
Richmond, Canada Travelodge Vancouver Airport Full time-The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance...
-
Guest Services Agent
5 months ago
Richmond, Canada Level Full time**Perks & Benefits**: - Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance and critical illness. - Continuous learning opportunities with an annual educational allowance. - Generous referral program ranging from $500-$2,500 depending on business need. - Regular consistent team building activities and...
-
Guest Relations Manager
5 months ago
Richmond, Canada Boston Pizza International, Inc. Full timeLooking for an opportunity to make a real impact? We’re currently recruiting for a Guest Relations Manager to join our amazing team of talented employees. Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 380...
-
Guest Service Agent
5 months ago
Richmond, Canada Hilton Vancouver Airport Full timeThe Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...
-
Guest Service Agent
5 months ago
Richmond, Canada Hilton Vancouver Airport Full timeThe Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...
-
Guest Service Agent
5 months ago
Richmond, Canada Hilton Vancouver Airport Full timeThe Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...
-
Guest Services
5 months ago
Richmond, Canada Nautilus Liveaboards Full timeAs the premier ecotourism pioneer in Baja, we annually welcome a multitude of guests eager to explore our pristine environment. Our Guest Services team plays a pivotal role in ensuring our guests' experiences are nothing short of extraordinary, beginning from the moment they express interest in a trip until they embark on their journey. In essence, you will...
-
Guest Services Associate
5 months ago
Richmond, Canada The Westin Wall Centre, Vancouver Airport Full time**ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...
-
Guest Services Associate
5 months ago
Richmond, Canada The Westin Wall Centre, Vancouver Airport Full time**ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...
-
Guest Service Agent
5 months ago
Richmond, Canada Vancouver Airport Marriott Hotel Full timeProcess all guest check-ins, check-outs, room assignments and room changes - Secure payments: activate/reissue room keys - Verify and adjust billing for guests - Coordinate with Housekeeping to track room status - Operate telephone switchboard station when required - Run and check daily reports, contingency lists and credit card authorization reports -...
-
Guest Experience Manager
6 months ago
Richmond Hill, Canada Milestones grill & Bar Full timeThe Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people are what bring a dining experience to life for our Guests. The creation of our menu items, a welcoming greeting, and service that makes a genuine connection is what has a Milestones’ Guest looking forward to their next visit. **This is your opportunity to be a part...
-
Guest Service Agent/night Auditor
3 months ago
Richmond, Canada Hilton Vancouver Airport Full timeThe Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...
-
Guest Services Agent
5 months ago
Richmond, Canada Accor Full timeCompany Description What's in it for you? An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do The only luxury hospitality group to be awarded Great Place to Work® Canada The opportunity to have fun at work alongside passionate hoteliers The opportunity to live, work and play across the world...
-
Exemplary Guest Services Representative
2 weeks ago
Richmond, British Columbia, Canada Accor Full timeAbout UsFairmont Vancouver Airport, a luxury hotel located within Vancouver International Airport, is seeking a detail-oriented and service-minded individual to join our team as a Guest Attendant. As the only hotel inside the airport, we offer an exclusive experience for travelers.Salary and BenefitsWe are offering a competitive salary of $29.60 per hour,...
-
Guest Services Agent
5 months ago
Richmond Hill, Canada Sheraton Parkway Toronto North Hotel Full timeSheraton Parkway Toronto North Hotel, Suites & Conference Centre & Best Western Parkway. BASIC FUNCTION: The duties of GSA include, but are not limited to the following; 1. Acts as back up for hotel switchboard operator (breaks, lunch, sick, etc) 2. Handles incoming calls for room reservations when Reservations department is closed 3. Handles guest check...
-
Guest Services Agent
5 months ago
Richmond Hill, Canada Sheraton Parkway Toronto North Hotel Full timeSheraton Parkway Toronto North Hotel, Suites & Conference Centre & Best Western Parkway. BASIC FUNCTION: The duties of GSA include, but are not limited to the following; 1. Acts as back up for hotel switchboard operator (breaks, lunch, sick, etc) 2. Handles incoming calls for room reservations when Reservations department is closed 3. Handles guest check...