Passenger Service Agent

6 months ago

Richmond, Canada Horizon Air Full time

**Company** Horizon Air

**The Team**

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

**Role Summary**

The Passenger Service Agent is responsible for assisting guests with travel needs by responding to guest inquiries and resolving complaints, and performing various tasks in baggage, ticketing, check-in and boarding flights. This is a union represented position.

**Key Duties**
- Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights).
- Ensure cabin accommodations.
- Assists with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage.
- Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests.
- Process and secure guest luggage. Enters and maintains delayed or damaged luggage claims using a data entry system.
- At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
- Performs other duties as assigned.

**Additional Details**

Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they’re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).

**Job-Specific Experience, Education & Skills**

**Required**
- Strong written and verbal communication skills.
- Ability to juggle multiple tasks in a fast-paced environment.
- Ability to obtain and maintain a valid passport allowing unrestricted travel to and from the U.S. at the time of applying.
- Ability to learn and operate a computerized reservation system.
- Typing speed of at least 25 WPM.
- Ability to consistently lift 23 kilograms.
- Must be able to stand for long periods of time.
- Must be able to bend, stoop, squat, reach and grasp.
- Ability to perform basic mathematics.
- Ability to work a flexible schedule including nights, weekends and holidays.
- Ability to participate in paid training that may require overnight travel.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in Canada.

**Preferred**
- A minimum of 1 year of customer service or community service experience.

**Airport SIDA Badge Requirements**

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review theSIDA Badge Requirementsdocument for a comprehensive overview.

**Job-Specific Leadership Expectations**

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

**Starting Rate**

CAD $18.37/Hr.

**Employment Type** Part-Time

**FLSA Status** International

**Regular/Temporary** Regular

  • Passenger Service Agent

    5 months ago

    Richmond, Canada PrimeFlight Aviation Services Canada Inc Full time

    **Passenger Service Agent** PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive customer experience through all services...

  • Passenger Service Agent

    7 months ago

    Richmond, Canada Airway Interline Services Inc. Full time

    **Description**: Ignite your career with an exciting opportunity in a dynamic and fast-moving environment! Airway Interline, a leader in distress passenger services are seeking highly capable and professional individuals to join our team as a Passenger Service Agents. **Responsibilities**: - Assisting passengers, including unaccompanied minors, individuals...

  • Passenger Service Agent

    7 months ago

    Richmond, Canada Airway Interline Services Inc. Full time

    **Description**: Ignite your career with an exciting opportunity in a dynamic and fast-moving environment! Airway Interline, a leader in distress passenger services are seeking highly capable and professional individuals to join our team as a Passenger Service Agents. **Responsibilities**: - Assisting passengers, including unaccompanied minors, individuals...

  • Passenger Service Agent

    6 months ago

    Richmond, Canada PrimeFlight Aviation Services CANADA, INC Full time

    Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, **team-oriented environment, we want to speak to you.** **WHY WORK FOR PRIMEFLIGHT?** - We are committed to being a leading provider of contracted services within the...

  • Passenger Traffic Agent

    5 months ago

    Richmond, Canada Korean Air Full time

    Korean Air, established in 1969, is one of the world’s top 20 airlines and a founding member of SkyTeam airline alliance which, together with its 19 members, offers its 437 million +annual passengers a worldwide system of more than 10,770 + daily flights covering 1,050+ destinations in 166+ countries. Korean Air is seeking motivated and talented...

  • Passenger Service Agent

    5 months ago

    Richmond, Canada Envoy Air Full time

    Overview: **Come and work for Envoy Air, an American Airlines Group Company, at **Vancouver International Airport** and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.** **We are hiring immediately, with no experience required!** **Pay...

  • Passenger Service Agent

    5 months ago

    Richmond, Canada Envoy Air Full time

    Overview Come and work for Envoy Air, an American Airlines Group Company, at Vancouver International Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! **Pay rate**:...

  • Korean Speaking Passenger Service Agent

    5 months ago

    Richmond, Canada PrimeFlight Aviation Services CANADA, INC Full time

    Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, **team-oriented environment, we want to speak to you.** **WHY WORK FOR PRIMEFLIGHT?** - We are committed to being a leading provider of contracted services within the...

  • Passenger Traffic Agent

    5 months ago

    Richmond, Canada Korean Air Full time

    Korean Air, established in 1969, is South Korea's largest airline and a leading global carrier. Renowned for its excellence in flight services, commitment to safety, and innovation, Korean Air continues to advance the aviation industry while promoting Korean culture and hospitality worldwide. Korean Air is seeking motivated and talented individuals to fill...

  • Passenger Traffic Agent

    5 months ago

    Richmond, Canada Korean Air Full time

    Korean Air, established in 1969, is South Korea's largest airline and a leading global carrier. Renowned for its excellence in flight services, commitment to safety, and innovation, Korean Air continues to advance the aviation industry while promoting Korean culture and hospitality worldwide. Korean Air is seeking motivated and talented individuals to fill...

  • Passenger Service Supervisor

    3 months ago

    Richmond, Canada AGI Canadian Company Full time

    Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any...

  • Customer Service Agent

    5 months ago

    Richmond, Canada Central Mountain Air Full time

    At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...

  • Customer Service Agent

    5 months ago

    Richmond, Canada Central Mountain Air Full time

    At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...

  • Passenger Service Agent

    5 months ago

    Richmond, Canada China Airlines Full time

    Full-time position - Book air travel, answer questions and provide general information for internal and external guests and travel agents about travel with China Airlines - Provide pre and post booking support, such as changing and cancelling reservations, using the our reservation system - Using an airline computerized system for making reservations and...

  • Passenger Service Agent

    5 months ago

    Richmond, Canada China Airlines Full time

    Full-time position - Book air travel, answer questions and provide general information for internal and external guests and travel agents about travel with China Airlines - Provide pre and post booking support, such as changing and cancelling reservations, using the our reservation system - Using an airline computerized system for making reservations and...

  • Airline Customer Service Agent

    2 months ago

    Richmond, Canada GAT Airline Ground Support Full time

    **NOTE**: 1. Must be available to attend 1 week training (full time hours) 2. Must have access to own transportation (shifts end at 2:00 AM) 3. Fluency in Mandarin or Cantonese is an asset Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing...

  • Airport Customer Service Agent

    6 months ago

    Richmond, Canada GAT Airline Ground Support Full time

    Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This...

  • Customer Service Agent

    5 months ago

    Richmond, Canada Seair Seaplanes Full time

    Seair Seaplanes has been in operation for over 30 years, and has 13 aircraft, providing scheduled service, scenic tours and charters throughout southern B.C. **POSITION AVAILABLE**:Passenger Service Agent **SHIFT**: 10-hour shifts, includes both weekends Saturday and Sunday. Schedule may vary based on operational needs. **TERM**: Full-Time...

  • Customer Service Agent

    5 months ago

    Richmond, Canada Harbour Air Group Full time

    NOW HIRING CUSTOMER SERVICE AGENT, Richmond **Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard to provide a work-life balance for their employees? If so, look no...

  • Airline Customer Service Representative

    4 weeks ago

    Richmond, British Columbia, Canada AGI Canadian Company Full time

    Job Title: Passenger Service AgentAt AGI Canadian Company, we are seeking a highly skilled and dedicated Passenger Service Agent to join our team. As a Passenger Service Agent, you will be responsible for providing exceptional customer service to our passengers, ensuring a smooth and efficient travel experience.Key Responsibilities:Provide excellent customer...