Guest Services Agent

5 months ago


Richmond Hill, Canada Sheraton Parkway Toronto North Hotel Full time

Sheraton Parkway Toronto North Hotel, Suites & Conference Centre & Best Western Parkway.

BASIC FUNCTION:
The duties of GSA include, but are not limited to the following;
1. Acts as back up for hotel switchboard operator (breaks, lunch, sick, etc)

2. Handles incoming calls for room reservations when Reservations department is closed

3. Handles guest check ins/check outs

4. Responds quickly to guest requests/concerns in a friendly and professional manner at all times, follows up to ensure guest satisfaction

5. Corrects any rate discrepancies and ensures that room charges are posted to guest accounts correctly in a timely manner

6. Prints folios as requested by different departments and/or guests

7. Verifies that charges have been processed properly

8. Maintains cashier float as supplied

9. Efficiently prepares cash deposits and reports shortages and overages on daily basis

10. Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request and/or provide information

11. Makes daily notations in Log Books and follows up as required

12. Cross trained to work in Club Lounge as/when required.

13. Develops and maintains a thorough knowledge of our hotel facilities and features

14. Provides a professional image at all times through appearance and behaviour

15. Understands and follows property standards.

16. Must be able to assist the concierge for baggage handling

17. Other duties as may be assigned by the Front Office Supervisor, Front Office Manager, Director of Rooms Division and/or General Manager

Physical Demands; Required to stand for long periods of time, using computer, calculators.

Qualifications:
1. Must be flexible with availability for scheduling to include, AM shifts (7am - 3:30pm), mid-shifts and PM (3pm - 11:30pm) shifts when required.

2. Must have availability for weekend scheduling (Saturday and Sunday).

3. Must have valid SmartServe certification

4. Knowledge of Galaxy Lightspeed and/or Opera an asset

5. Must have ability to handle fast paced, multi-tasking, stressful environment

6. Must have excellent communication, customer service and interpersonal skills

7. Must have completed minimum Secondary School Certificate

9. Previous computerized hotel and/or front desk experience an asset

10. Must be able to work with mínimal or no supervision.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $17.00 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Discounted or free food
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Morning shift
- Night shift
- Weekends as needed

Application question(s):

- Are you flexible to work a variety of shifts : 7am start / mid shifts / 3pm - 11:30pm
- Have you completed a post secondary hospitality/tourism program?
- Are you available to work both Saturday and Sunday?
- Are you available to work a variety of shifts based on business levels?

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person


  • Guest Services Agent

    5 months ago


    Richmond, Canada Accor Full time

    Company Description What's in it for you? An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do The only luxury hospitality group to be awarded Great Place to Work® Canada  The opportunity to have fun at work alongside passionate hoteliers The opportunity to live, work and play across the world...

  • Guest Services Agent

    5 months ago


    Richmond Hill, Canada Sheraton Parkway Toronto North Hotel Full time

    Sheraton Parkway Toronto North Hotel, Suites & Conference Centre & Best Western Parkway. BASIC FUNCTION: The duties of GSA include, but are not limited to the following; 1. Acts as back up for hotel switchboard operator (breaks, lunch, sick, etc) 2. Handles incoming calls for room reservations when Reservations department is closed 3. Handles guest check...


  • Richmond, Canada Hilton Vancouver Airport Full time

    The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...

  • Guest Services Agent

    5 months ago


    Richmond, Canada Level Full time

    **Perks & Benefits**: - Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance and critical illness. - Continuous learning opportunities with an annual educational allowance. - Generous referral program ranging from $500-$2,500 depending on business need. - Regular consistent team building activities and...

  • Guest Service Agent

    5 months ago


    Richmond, Canada Hilton Vancouver Airport Full time

    The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...

  • Guest Service Agent

    5 months ago


    Richmond, Canada Hilton Vancouver Airport Full time

    The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...

  • Guest Service Agent

    5 months ago


    Richmond, Canada Hilton Vancouver Airport Full time

    The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all...


  • Richmond Hill, Canada Sheraton Parkway Toronto North Hotel Full time

    Sheraton Parkway Toronto North Hotel, Suites & Conference Centre & Best Western Parkway. BASIC FUNCTION: The duties of GSA include, but are not limited to the following; 1. Acts as back up for hotel switchboard operator (breaks, lunch, sick, etc) 2. Handles incoming calls for room reservations when Reservations department is closed 3. Handles guest check...

  • Guest Services Manager

    3 months ago


    Richmond, Canada Sheraton Vancouver Airport Hotel Full time

    The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career! With 32 000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business! **Reporting to the Front Office...

  • Guest Service Agent

    5 months ago


    Richmond, Canada Vancouver Airport Marriott Hotel Full time

    Process all guest check-ins, check-outs, room assignments and room changes - Secure payments: activate/reissue room keys - Verify and adjust billing for guests - Coordinate with Housekeeping to track room status - Operate telephone switchboard station when required - Run and check daily reports, contingency lists and credit card authorization reports -...

  • Night Auditor

    2 months ago


    Richmond Hill, Canada Holiday Inn Express & Suites Toronto-Markham Full time

    **About us** Holiday Inn Express & Suites Toronto-Markham Located on Hwy 7 and Leslie, Richmond Hill, ON We are looking for a motivated individual, able to work Night Audit - Sunday Thru Thursday overnight at the Holiday Inn Express Toronto Markham, located at Hwy 7 and Leslie. Maintain a positive attitude and good communication, maintain excellent...


  • Richmond, Canada AccorHotel Full time

    Central ServicesAgentAt Fairmont VancouverAirport every guest interaction is an opportunity to create alasting memory. We invite you to showcase your exceptionalinterpersonal skills as Central Services Agent where theknowledgeable and personalized service you provide by telephonewill make our guests feel unique andvalued.What you will...

  • Front Desk Agent

    5 months ago


    Richmond, Canada Abercorn hotel Full time

    **Front Desk Agent** Abercorn Hotel - Richmond, BC **Job description** **RESPONSIBILITIES**: - The Front Desk Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. - Responsibilities include but are not limited to: posting balances to all guest rooms and...

  • Front Desk Agent

    6 months ago


    Richmond, Canada Splitsville Riverport Full time

    Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience Are you quick on your feet? Do you have a passion for bowling, customer service and creating...


  • Richmond, Canada Horizon Air Full time

    **Company** Horizon Air **The Team** Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In...


  • Richmond, Canada Great Canadian Full time

    River Rock Casino Resort is currently looking for outgoing, enthusiastic and self-starting individuals who will provide exceptional Great Experiences and Memories to our guests with warm, friendly smiles and engaging personalities. As a Front Desk Agent, you will courteously and efficiently handle guest arrivals and departures that include engaging in...


  • Richmond, Canada Great Canadian Full time

    **Position Summary** River Rock Casino Resort is currently looking for outgoing, enthusiastic and self-starting individuals who will provide exceptional Great Experiences and Memories to our guests with warm, friendly smiles and engaging personalities. As a Front Desk Agent, you will courteously and efficiently handle guest arrivals and departures that...


  • Richmond, Canada Great Canadian Full time

    River Rock Casino Resort is currently looking for outgoing, enthusiastic and self-starting individuals who will provide exceptional Great Experiences and Memories to our guests with warm, friendly smiles and engaging personalities. As a Front Desk Agent, you will courteously and efficiently handle guest arrivals and departures that include engaging in...

  • Guest Services Agent

    3 months ago


    Richmond, Canada Sheraton Vancouver Airport Hotel Full time

    The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career! With 32 000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business! **Responsibilities** - Delivers...

  • Customer Service Agent

    6 months ago


    Richmond, Canada Harbour Air Group Full time

    NOW HIRING CUSTOMER SERVICE AGENT, Richmond **Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard to provide a work-life balance for their employees? If so, look no...