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Retail Client/Account Director

2 months ago

Mississauga, Canada Match Retail Full time

Overview

Match Retail is growing and we invite you to be a part of our growth journey.

Are you a strategic thinker with a passion for building strong client relationships and driving business growth? We are seeking a dynamic and Retail Client Director to join our team. In this role, you will be the primary point of contact for our key clients, responsible for understanding their needs, developing tailored solutions, and ensuring their long-term success. If you have a proven track record working in Marketing Agencies, and a deep understanding of Retail industry trends, we invite you to apply and help us deliver exceptional value to our clients.

Role & Responsibilities:

  • Deliver against specific, divisional business objectives that are identified at the beginning of each fiscal year
  • Senior point of contact for clients, providing innovative short and long term strategic Sales and marketing guidance
  • Fully understand all aspects of the clients business and the competitive business environment
  • As a senior client contact, interacts with clients on major issues and ensure client relationships are positive and growing
  • Manage conflict, incite discussion, and make difficult decisions
  • Drive sales & results
  • Develop and deliver powerful, insightful and strategic client presentations leading to superior programs and incremental billings.
  • Manage and lead the professional development of Field Managers sharing knowledge and best practices, schedule regular 1:1 check-in.
  • Manage and coordinate with internal team, agency resources and workflow process, including approval of team timesheets, etc.
  • Assist in building and championing integration of the business by leading and facilitating cross-divisional discussion and planning
  • Direct and have a positive impact on projects, teams and clients by providing direction and a vision to follow
  • Ensure all client work are completed with highest level of quality, on time and on budget
  • Ensure strategies are being met on multiple on-going campaigns
  • Provide input into staffing plans and budgets
  • Assist in new business initiatives including pitches, etc.
  • Provide strong and timely financial management of all client dockets.
  • Develop the professional capabilities of the Field Team ensuring robust succession plans and annual reviews.
  • Lead strategic planning and brainstorming sessions to generate new ideas.
  • Deliver superior client presentations
  • Represent the agency externally, via conferences and thought leadership
  • Ensure familiarity with agency resources and tools such that recommendations, services, and incremental assignments can be sold in for other Match divisions
  • Deliver/manage several million in revenue/billings
  • Practice related project work which may include:
o Training sessions, Sales KPIs, marketing events, event production, promotions, social media campaigns
o Ability to travel to support teams, clients and projects as needed

Requirements:
  • Minimum 10 years of agency experience primarily in Retail Sales
  • Minimum 6 years of experience working in a supervisory or management capacity
  • Ability to develop and implement strategic concepts
  • Proven ability to build solid and trusted relationships
  • Proven track record of organically growing business
  • Proven success working with cross-functional teams that deliver positive results
  • Strong presentation, communication and negotiation skills
  • Ability to multitask efficiently in a fast-paced environment
  • A self-starter able to work autonomously
  • Solution mindset – ability to drive projects forward through the potential barriers and guide internal and external stakeholders through each step
  • Meticulous attention to detail
  • Sound industry knowledge, solid judgement, and excellent strategic planning skills
  • Entrepreneurial spirit
  • Strong financial management expertise
  • Strong leadership skills and a knack for building teams
  • High standard of professionalism and business ethics
  • Ability to travel (20 – 40% of the time depending on the time of year, client and programs at hand)
  • Bilingual proficiency in French and English an asset
About Match Retail:

Match Retail is a sales, merchandising, and retail agency operating in North America. Committed to elevating brands and making them retail-ready, we collaborate with industry leaders to enhance customer experiences and drive conversion in traditional retail environments. Join us in delivering unparalleled, precision-measured execution. Learn more at .

Great Place to Work Certified:

Match Retail takes pride in being certified as a Great Place to Work in Canada, fostering trust, pride, and camaraderie among our employees. We believe our employees are our greatest asset, shaping our way of operating. We appreciate all applicants for their interest; however, only candidates meeting the requirements will be contacted for further consideration. Match Retail is an equal opportunity employer, dedicated to fostering an inclusive environment for all employees and celebrating diversity. #J-18808-Ljbffr