Client/account Director

5 months ago

Mississauga, Canada Match Retail Full time

Overview:
Match Retail is growing and we invite you to be a part of our growth journey.

Role & Responsibilities:
- Deliver against specific, divisional business objectives that are identified at the beginning of each fiscal year
- Senior point of contact for clients, providing innovative short and long term strategic Sales and marketing guidance
- Fully understand all aspects of the clients business and the competitive business environment
- As a senior client contact, interacts with clients on major issues and ensure client relationships are positive and growing
- Manage conflict, incite discussion, and make difficult decisions
- Drive sales & results
- Develop and deliver powerful, insightful and strategic client presentations leading to superior programs and incremental billings.
- Manage and lead the professional development of Field Managers sharing knowledge and best practices, schedule regular 1:1 check-in.
- Manage and coordinate with internal team, agency resources and workflow process, including approval of team timesheets, etc.
- Assist in building and championing integration of the business by leading and facilitating cross-divisional discussion and planning
- Direct and have a positive impact on projects, teams and clients by providing direction and a vision to follow
- Ensure all client work are completed with highest level of quality, on time and on budget
- Ensure strategies are being met on multiple on-going campaigns
- Provide input into staffing plans and budgets
- Assist in new business initiatives including pitches, etc.
- Provide strong and timely financial management of all client dockets.
- Develop the professional capabilities of the Field Team ensuring robust succession plans and annual reviews.
- Lead strategic planning and brainstorming sessions to generate new ideas.
- Deliver superior client presentations
- Represent the agency externally, via conferences and thought leadership
- Ensure familiarity with agency resources and tools such that recommendations, services, and incremental assignments can be sold in for other Match divisions
- Deliver/manage several million in revenue/billings
- Practice related project work which may include:

- Training sessions, Sales KPIs, marketing events, event production, promotions, social media campaigns
- Ability to travel to support teams, clients and projects as needed

**Requirements**:
- Minimum 10 years of agency experience primarily in Retail Sales
- Minimum 6 years of experience working in a supervisory or management capacity
- Ability to develop and implement strategic concepts
- Proven ability to build solid and trusted relationships
- Proven track record of organically growing business
- Proven success working with cross-functional teams that deliver positive results
- Strong presentation, communication and negotiation skills
- Ability to multitask efficiently in a fast-paced environment
- A self-starter able to work autonomously
- Solution mindset - ability to drive projects forward through the potential barriers and guide internal and external stakeholders through each step
- Meticulous attention to detail
- Sound industry knowledge, solid judgement, and excellent strategic planning skills
- Entrepreneurial spirit
- Strong financial management expertise
- Strong leadership skills and a knack for building teams
- High standard of professionalism and business ethics
- Ability to travel (20 - 40% of the time depending on the time of year, client and programs at hand)

About Match Retail:
Great Place to Work® Certified:

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