Client Relationship Manager
3 weeks ago
Client Account Manager
General Information
Company: Premium Retail Services
Location: Mississauga, Ontario
Function: Corporate
Employment Duration: Full-time
Benefits:
Premium offers a competitive salary along with a comprehensive benefits package that includes health, dental, vision, life insurance, and vacation for full-time employees. All supplementary benefits and employment practices are in compliance with Canadian employment laws and provincial Human Rights Codes/Acts.
Role Overview
This position is a 6-month contract to cover a paternity leave, with potential for a permanent role. As a Client Account Manager in a third-party logistics (3PL) Retail Marketing and Merchandising firm representing a leading technology company, you will be responsible for ensuring that client requirements are effectively addressed and met, alongside managing project management KPIs. You will act as the primary liaison for assigned clients, facilitating communication with field management, client support teams, retail, and reporting teams on a daily basis.
Key Benefits
- Engage with a collaborative and culture-driven team.
- Opportunities for professional growth and development.
- Competitive compensation package.
Responsibilities
- Serve as the main point of contact for clients and internal teams to identify best practices, creative support ideas, and reporting needs.
- Conduct weekly meetings with clients to assess program priorities and execution performance.
- Collaborate with cross-functional team members (Senior Management, Field Operations, and Customer Service) to fulfill all account requirements and manage the project lifecycle.
- Develop instructions, reports, and analyses of collected data to ensure all client needs are met through in-store execution and reporting methods.
- Work alongside the sales team to identify growth opportunities for clients.
- Coordinate with the operations team to evaluate execution and address opportunities.
- Monitor execution compliance and retail trends, generate weekly reports, and provide professional reports internally and to clients.
- Manage frequency plans and budgets throughout the month.
- Conduct store visits with and without clients as necessary to plan for program requirements.
Success Factors
- Ability to multitask in a fast-paced environment.
- Independent worker with minimal supervision.
- Coachable, accountable, and possessing a growth mindset.
- Excellent problem-solving, time management, organizational, and prioritization skills.
- Exceptional verbal and written communication skills for effective interaction with clients and other departments.
- Retail sales savvy demonstrated through reporting.
- Ability to build positive relationships with clients, co-workers, and customers.
- Detail-oriented with the ability to make decisions necessary to achieve performance objectives and ensure client satisfaction.
- Strong understanding of project management processes.
- Analytical skills to evaluate information for identifying trends, potential challenges, and opportunities.
Qualifications
- Bachelor's Degree preferred; High School Diploma required.
- Minimum of two years of retail merchandising and/or sales experience or equivalent.
- Experience in project management and event coordination preferred.
- Familiarity with Consumer Electronics (CE), Big Box, Warehouse, and retail sales.
- Understanding of margins, revenue/cost calculations, and their impact is desired; managerial accounting experience is an asset.
- Prior experience in a similar structured program is preferred.
- Proficiency in Google Suite (Docs, Sheets, Slides) and online meeting/communication software (Meet, Teams, Zoom, etc.)
- Valid driver's license and proof of insurance required.
- Willingness to travel to client offices, regional offices, corporate/vendor offices, training or convention venues, and retail establishments as needed.
Are you Premium's next Client Account Manager?
Premium is an Equal Opportunity Employer and will accommodate your needs under the Human Rights Code. Upon individual request, hiring processes will be modified to remove barriers for those with disabilities. Due to the high volume of applicants, only those moving forward in the selection process will be contacted.
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