National Account Manager

4 months ago

Mississauga, Canada Match Retail Full time

Overview:
Reporting to: Director Client Services

**Job Type**: Permanent/Full-Time

Location: Ontario

**About Match**:
Match Retail is a leading sale, merchandising and branded retail agency working for major brands across North America. Inspired by an endless desire to help transform brands so they can be retail ready, Match Retail works with tier one clients to drive conversion in traditional shopping environments through enhanced customer experiences. The agency prides itself on top-notch people and best-in-class training to produce unparalleled execution that it measures with pinpoint accuracy.

**Profile Overview**:
Match Retail is seeking a Client/Account Manager with in-depth knowledge of the Retail sales services landscape, that wishes to embark on our journey and join a fiercely passionate, diversified and entrepreneurial Team.

The Client Manager is an integral member of the team and key point of contact for clients. They are strong critical thinkers who oversee a client and their multiple programs. They are also responsible for adding strategic inputs and demonstrating leadership in conjunction with the senior management team. They are a key driver for collaboration and partnership with clients and internal cross-functional teams. Through positive patterning, this individual is also responsible for development of direct reports and creating a positive and collaborative team environment both internally and with clients.

**Responsibilities**:

- Work across multiple clients/projects simultaneously. Fully understand the client’s business needs and challenges.
- Continued focus on situation/market/consumer analysis in order to generate superior strategies to deliver optimal client results.
- Demonstrate knowledge of client brands and the categories in which they play. Deliver value to the client by making sound strategic recommendations that support client growth strategies.
- Drive sales & results
- Develop and deliver powerful, insightful and strategic client presentations leading to superior programs and incremental billings.
- Develop and maintain strong client relationships consistently reinforcing Match Retail core values and superior performance on every project.
- Provide leadership to internal teams in the delivery of client goals.
- Manage and lead the professional development of Account Supervisors, Account Coordinators or Field Team members sharing knowledge and best practices, schedule regular 1:1 check-in.
- Manage overall program financials, budgeting and reconciliation.
- Deliver flawless program execution from strategic ideation though post program analysis.
- Supervise timely invoicing management from client.
- Demonstrate ability to have the "hard talks" with the client about budget allocation, resourcing, etc.

Qualifications:

- Minimum 5+ years of agency or related experience.
- Post-secondary degree/diploma in a related sale, admin, management degree
- Experience with client management (large portfolio) plus launching of programs
- Strong client relationship skills and ability to manage multiple clients
- Leadership mentality and proven experience managing others.
- Ability to multi-task and effectively prioritize projects and tasks
- Solution mindset - ability to drive projects forward through the potential barriers and guide internal and external stakeholders through each step
- Sound retail knowledge, solid judgement and confirmed strategic planning skills
- Creative thinker with a hands-on mentality
- Business analysis in helping our clients realize new opportunities
- Strong project manager and attention to detail
- Strong business acumen and financial management
- Strong presentation, communication and negotiating skills
- A self-starter able to work autonomously
- Work schedule: Monday - Friday (possibility of night and weekends for launches or special project)

We thank all applicants in advance, however, only those who meet the requirements will be contacted to move forward. Match Retail is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Match Retail provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, provincial, and local laws.

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