Account Director
2 weeks ago
This opening is for a 6 month contract to cover a paternity leave. There will be opportunities for a potential permanent placement.
As a Client Account Manager in a 3PL Retail Marketing and Merchandising company representing one of the largest tech companies in the world, you'll be accountable for ensuring the client's needs are well prepared for and being met along with project management KPIs. You'll serve as the direct contact to assigned client(s) and be responsible for communicating directions to field management, client support teams, retail, and reporting teams on a day-to-day basis.
- Communicate as the key contact with client and internal teams to identify best practices, creative support ideas, reporting needs, etc.
- Meet weekly with clients to review program priorities and execution performance.
- Partner with cross-functional team members (Senior Management, Field Operations, and Customer Service) to meet all account needs and to manage the project process from beginning to end.
- Create instructions, reports, and analysis of data gathered to ensure all aspects of client needs are met through in-store execution and reporting avenues.
- Partner with the sales team to identify client growth opportunities.
- Track execution compliance and retail trends, run weekly reports and provide professional reports internally and to the customer.
- Manage frequency plans and budgets throughout the month.
- Demonstrating excellent problem-solving, time management, organizational, and prioritization skills.
- Being retail sales savvy and demonstrating through reporting.
- Building a positive partnership with the client, co-workers, and customers.
- Being detail-oriented and able to make choices necessary to complete performance objectives to ensure client satisfaction.
- Possessing strong understanding of project management processes.
Experience and Qualifications
- Bachelor's Degree is preferred, High School Diploma required.
- Two years of retail merchandising and/or sales experience or equivalent.
- Experience in project management and event coordination and/or equivalent. span>
- Understanding of Consumer Electronic (CE), Big Box, Warehouse, and retail sales.
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