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Account Executive

3 months ago

North York, Canada Ethnicity Matters Full time

Company Summary:

Diversity lives here. Ethnicity Matters is a team of multicultural marketing experts that bring brands to diverse and new Canadian buyers in strategic and meaningful ways. We focus on educating, researching, gathering insights, and producing award-winning creative and marketing media to our clients’ brands for the ever-growing Canadian multicultural market. We’re savvy, passionate, non-traditional, powerful and have our finger on the pulse of what matters now to ethnic communities. If this sounds like you and you want to make a difference in the booming area of ethnic marketing, we would love to hear from you – our team is growing

 

Job Summary:

Ethnicity Matters (EM) is looking to add an Account Executive to support a busy Client Services team in keeping day-to-day client business running smoothly. In alignment with senior leadership, you will contribute to coordination and planning of client programs, deliverables, research, and internal client requests while embodying the EM brand.

 

You are a curious, creative strategic thinker who knows when and how to ask “why” in order to contribute during the creative development process, to build knowledge on the client and the category. You work to understand the brief, have your finger on the pulse of what’s going on in the world, and are eager to share your ideas. You aren’t afraid to ask questions, and are open to actioning feedback in an effort to grow in the role.

 

As an Account Executive, you are a self-starter, independent, organized, attentive to detail, take great notes, and have excellent communication skills, making sure project status is clear to internal and external stakeholders. You’re proactive and are able to be two steps ahead in anticipating what your team will need. You are known for fostering trusted relationships with internal teams and are always looking for solutions to keep things moving forward, on-budget and on-time.

 

Responsibilities Include:

  • Support the account team with coordination and planning client programs
  • Perform administration and operational tasks for a seamless client experience
  • Builds collaborative trusting relationship with client at appropriate points in the project cycle
  • Attend meetings, take minutes, and distribute contact reports
  • Market research and reporting
  • Keep account files organized and updated with client feedback
  • Participate in creative ideation and strategy for deliverables
  • Manage communication with internal and external stakeholders
  • Quality Assurance on deliverables as they go out to the client
  • Work with all teams across EM on project objectives as needed

 

Qualifications & Skills:

  • Bachelor’s Degree in Advertising / Marketing, Business, or related discipline preferred
  • 3+ years of marketing / advertising agency experience an asset
  • An eye for details and accuracy
  • Strong verbal and written communication capabilities
  • Experience with project lifecycle and related reporting
  • Excellent note taking abilities and organizational skills
  • Entrepreneurial mindset
  • Strategic question-asking
  • Professionalism and time management
  • Thoughtful and strategic approach to teamwork & collaboration
  • Emotional intelligence
  • Takes initiative and creatively solves problems
  • Can demonstrate commitment to learning and developing industry expertise and competitive knowledge
  • Experience with managing process of creative development and execution of Traditional Chinese and/or Simplified Chinese or South Asian language campaigns
  • Experience in Client-facing account service with a proven ability to contribute to and maintain great working relationships both with Client and internal Client Service teams 


Ethnicity is an equal opportunity employer and is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process .