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Office Manager

3 months ago

Richmond, Canada Goldbeck Recruiting Full time

Our client operates a family dentistry office in Steveston. They are looking for an Office Manager to support their business owner and team. This is an exciting opportunity to be part of an outstanding organization. They are looking for someone who is motivated and driven to offer support internally and provide exceptional service to clients.


Job Summary / Purpose of the Position

  • Provide support to the business owner to facilitate well-being of the clinic
  • Ensure that the production schedule is full and efficient
  • Manage all office administration responsibilities as per laid down procedures
  • Monitor and ensure that all billing activities are properly carried out and actioned
  • Ensure that all clinic positions are staffed by suitably qualified and experienced personnel
  • Prepare reports and analysis for business owners to make best business decisions
  • Ensure that monthly collections of outstanding Invisalign payments are made and accounted for
  • Ensure that staff morale is high and productive
  • Ensure that the customer experience is positive generating return appointments and positive reviews
  • Be proactive in implementing processes and protocols to increase the efficiency and productivity of the clinic
  • Ensure timecard for staff is properly done with correct clock in/out times


Position Responsibilities

  • Provide clear direction for the front desk team members; implement agreed administration strategies and provide supportive functional leadership
  • Set-up office appropriate operating guidelines and procedures after consultation with the business owner; monitor and update when necessary
  • Manage all staff scheduling related to upfront coverage ensuring coverage available when needed according to laid down instructions
  • Manage all doctor scheduling according to clinic needs and laid down instructions
  • Resolve all customer complaints such as billing issues in a timeous manner liaising with business owner, if necessary
  • Ensure that the business owner is informed of all happenings in the clinic, at all times


Qualifications

  • 2-years’s work experience with exposure to a busy customer service environment
  • Clinical dental background preferred
  • Well-groomed, friendly disposition and welcoming style
  • Intermediate computer skills
  • Experience Tracker Dental Software an asset