Office Manager

2 weeks ago

Richmond, Canada Carleton Environmental Services Full time

**Office Manager**

Carleton Environmental Services (CES) is a family owned and operated business located in rural South Ottawa. We have proudly been serving the community, providing expert and trustworthy waste management services to Ottawa and surrounding areas since 1957. Our waste management services include commercial and residential septic pumping services, portable toilet rentals, and grease trap

servicing and maintenance. The CES team is customer service focused and committed to providing timely, superior services and products for our clients.

Our Office Team is responsible for responding to customer inquires and concerns, booking service calls, organizing service call routes, and invoicing. Our Operations Team of waste management specialists is responsible for completing the service calls. Collectively, these two teams work to provide professional and high-quality service for our customers.

We are currently looking for a **full-time Office Manager** to join our team. The Office Manager will be responsible for overseeing and streamlining office procedures. The Office Manager will be supervising the Office Team employees; currently 2 Dispatchers/Administrators and 1 General Operations Manager, but this can fewer or more employees at times. The Office Manager will be reporting directly to the CES President. Specific duties will include (not limited to):

- Strategizing and implementing systems to ensure seamless and efficient office work flow
- Monitoring the Office Team activities to ensure that all office duties are completed on time and to a high standard
- Overseeing Office Team employee attendance, including providing coverage during absences and holidays
- Hiring, disciplining with documentation, and termination for the Office Team
- Resolving Office Team employee relations issues as they arise in order to help maintain a professional and healthy work environment
- Ensuring office documentation, employee files, training, service records, etc. are up to date
- Responding to information requests from the CES Bookkeeper (i.e., payroll, invoices, etc.)
- Procuring equipment and office supplies
- Other duties at the request of the CES President

**Qualifications**
- Experience in customer service environment
- Experience in managing an office environment
- Strong inter-personal and leadership skills
- Solid organizational and planning capabilities, with exceptional attention to detail
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) and QuickBooks
- Ability to learn new software

**Hours**
- Monday to Friday, 8am to 5pm

**Salary**
- $25 per hour; negotiable depending on experience and skills
- Benefits after 3 months of employment

Pay: From $25.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Richmond, ON K0A 2Z0: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Language**:

- English (preferred)

Work Location: In person

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