Front Desk and Amenities Manager

6 days ago

Victoria, Canada Bayview One Strata Full time

One of Victoria’s premier Condo buildings has an exciting opportunity for a professional and experienced **Front Desk and Amenities Manager** to join our team. Located near downtown Victoria, Bayview One has 139 exclusive units in one of Victoria’s most prestigious developments.

**Job Overview**:
This position is responsible for managing the day-to-day operations of the front desk and amenities at Bayview One. In this position, you will liaise with the Strata Property Manager and Building Manager. This position will report directly to the strata council.

**Key responsibilities**:
**Front Desk Operations**
- Ensure consistent, professional customer service to residents and guests
- Oversee visitor management, package handling, and access control procedures
- Handle resident inquiries, complaints, and service requests promptly
- Maintain a safe and secure environment through monitoring and enforcement of building policies

**Amenity Management**
- Oversee scheduling, reservations, and use of shared amenities (guest suite, lounges, meeting rooms, etc.)
- Assist the building manager in enforcing amenity rules and usage guidelines
- Coordinate cleaning, maintenance, and inspections of all amenity spaces
- Plan and execute resident events, programs, or community-building activities
- Ensure amenities are stocked, functional, and resident-ready
- Charge building fees and track, including guest suite, photocopier charges, etc.

**Staff & Vendor Oversight**
- Manage scheduling and performance of front desk and amenities staff
- Coordinate with third-party vendors for cleaning, repairs, and equipment servicing
- Ensure compliance with safety and health regulations in all shared spaces

**Resident Services & Communication**
- Act as a primary point of contact for residents regarding amenities and front desk services
- Manage resident communication channels (newsletters, notices, digital platforms)
- Address escalated concerns in a professional and timely manner

**Administrative Duties**
- Maintain accurate records of amenity reservations, incidents, and staff schedules
- Prepare reports for building management or the condo board on amenity usage and front desk operations
- Assist in budget preparation and monitoring for front desk and amenities-related expenses

**Emergency & Safety**
- Develop and enforce emergency response procedures for front desk and amenity areas
- Train staff on emergency protocols (fire alarms, medical situations, security breaches)
- Conduct regular safety drills and inspections

**What you offer**:

- 5+ years’ experience as a Front Desk Manager in a similar-sized building
- Organized, Task-Oriented.
- Strong managerial skills.
- Proven communication skills
- Ability to work independently as well as within a team.
- Must have a friendly, positive attitude and possess the ability to respond while working in a fast-paced environment.

**What can you expect from us?**
- Competitive full-time salary in the range of $70,000 - $75,000/year
- Two weeks of paid vacation
- 5 paid sick days a year

Please note this position does not offer on-site housing or a vehicle.

Pay: $70,000.00-$75,000.00 per year

**Benefits**:

- Extended health care
- Paid time off

Work Location: In person

  • Front Desk Agent

    7 days ago

    Victoria, Canada Holiday Inn Express and Suites - ColwoodLangford Full time

    **Job Summary** **Duties** - Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. - Manage check-in and check-out processes efficiently, utilizing hotel management software. - Answer phone calls promptly, demonstrating excellent phone etiquette while addressing guest inquiries or concerns. - Provide information...

  • Front Desk Manager

    3 days ago

    Victoria, Canada Janevca Restaurant Full time

    **Job Title**: Front Desk Manager **Location**: Rosemead House, Esquimalt, BC **Position Type**: Full-time **Salary**: $60,000 - $68,000 **Reporting to**: Hotel Manager Welcome to the Rosemead House Hotel, where history and luxury intertwine to create an unforgettable experience. Once known as the Old English Inn, our newly renovated 1906 hotel invites you...

  • Front Desk Team Leader

    1 week ago

    Victoria, BC VA A, Canada Bayview One Strata Full time

    Front Desk Team LeaderBayview One, Victoria BCOne of Victoria's premier condominium residences, Bayview One, has an exciting opportunity for a professional and experienced Front Desk Team Leader to join our residential building management team. Located near downtown Victoria, Bayview One features 139 exclusive residences and over 15,000 square feet of common...

  • Front Desk Agent/night Auditor

    2 weeks ago

    Victoria, Canada Quality Inn Downtown, Victoria Full time

    Quality Inn Downtown is looking for positive and energetic individuals to join the Front Desk team in the role of Front Desk Agent (Night Audit). This individual is responsible for registering guests at the hotel and acting as an ambassador to the Quality Inn. Reporting to the Front Office Manager, the Front Desk Agent is responsible for delivering...

  • Front Desk Agent/night Auditor

    6 days ago

    Victoria, Canada Quality Inn Downtown, Victoria Full time

    Quality Inn Downtown is looking for positive and energetic individuals to join the Front Desk team in the role of Front Desk Agent (Night Audit). This individual is responsible for registering guests at the hotel and acting as an ambassador to the Quality Inn. Reporting to the Front Office Manager, the Front Desk Agent is responsible for delivering...

  • Front Desk Attendant

    2 weeks ago

    Victoria, Canada Hotel Grand Pacific Full time

    Are you a health enthusiast and customer service professional looking for casual work? Join our team at the Hotel Grand Pacific! The Victoria Athletic Club offers first-class facilities and amenities to hotel guests and members, including a swimming pool, squash court, weight room, and fitness studio. We’re seeking a Front Desk Attendant who, as a first...

  • Front Desk Attendant

    3 days ago

    Victoria, Canada Strathcona Hotel Full time

    The Strathcona Hotel, located in the heart of Vibrant Victoria is looking to hire a reliable, responsible, and energetic individual to join our front desk team. This is a Part time job to start moving into Full time **Duties and Responsibilities**: - Greeting Guests, and successfully completing the check in and checkout processes in a timely and pleasant...

  • Front Desk Manager

    7 days ago

    Victoria, Subd. B, Canada Dundee Resort & Golf Club Full time

    Responsibilities: - Manage and oversee the front desk operations, ensuring smooth and efficient daily operations - Greet and assist visitors, clients, and employees in a professional and friendly manner - Answer phone calls, respond to inquiries, and direct calls to appropriate staff members - Schedule appointments and maintain calendars for meetings and...

  • Front Desk Attendant

    2 weeks ago

    Victoria, British Columbia, Canada Strathcona Hotel Full time

    The Strathcona Hotel, located in the heart of Vibrant Victoria is looking to hire a reliable, responsible, and energetic individual to join our front desk team.Our ideal candidate is friendly, dependable, organized and has a passion for creating pleasant and positive experiences with our guests, patrons, and suppliers.Part time or Full timeDuties and...

  • Front Desk Concierge

    4 days ago

    Victoria, British Columbia, Canada SALON FELICE Full time

    Front Desk Concierge (Receptionist) – Part-TimeLocation: Victoria, BC | Part-Time (flexible hours, incl. evenings & weekends)About UsSalon Felice is an award-winning Aveda salon known for sustainable beauty practices and exceptional guest experiences. We're looking for a part-time, professional, and friendly Front Desk Concierge to be one of the welcoming...