Jobs: contact centre manager

What makesDHL great? Our **People** We know eachemployee’s individualcontributions make us the #1 Express Delivery andLogistics Company in theworld. DHL Expressis committed to maintaining anenvironment that empowersevery team member to make the greatest possibleimpact on our business. Our corporate **culture** is about personal commitment - toour...

**Reporting Relationship**: **Job Summary**: The Contact Centre Manager is responsible for hiring, coaching, on-boarding, and mentoring the Customer Service Representative team. He/She empowers the team to assume responsibility and accountability, while ensuring customer satisfaction. Additional duties will include: maximizing Service opportunities...

**CONTACT CENTRE MANAGER** **Who We Are**: Util-Assist is a leading consulting company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer...

HomeEquity Bank is the leading national provider of reverse mortgages to homeowners aged 55 and over, Canada’s fastest growing demographic segment. HomeEquity Bank originates and administers Canada’s largest portfolio of reverse mortgages under the CHIP Home Income Plan brand. New mortgages are originated on a direct to consumer basis as well as through...

We are seeking an experienced Contact Centre Operations Manager to join our team at Heartland Coca-Cola Bottling Company, LLC. This is an exciting opportunity to lead and manage Contact Centre operations to drive business results and achieve customer satisfaction.About YouYou have 3+ years of Workforce Management Experience in Contact Centre (omni...

**Job Description:**We are seeking a highly skilled Bilingual (French/English) Project Specialist to join our team at Quantum Management Services Ltd. in Mississauga. As a key member of our Contact Centre operations, you will be responsible for managing projects within and impacting our client's Contact Centre, primarily focused on the successful launch of...

Job Summary: Are you able to expertly manage a customer-focused contact centre, offering service across multiple channels while maintaining amazing employee engagement? Do you have an unwavering positive attitude? Are you familiar with how to manage a virtual customer service team? Do you know how to influence without direct authority? Are you effective at...

**_Contact Centre Coordinator/Community Resource Specialist_** Hiring for: - 1. Monday - Friday Full-Time Evening Shift - 2. Sunday - Tuesday Part-Time Evening Shift - For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis....

**_Contact Centre Coordinator/Community Resource Specialist_** Hiring for: - 1. Monday - Friday Full-Time Evening Shift - 2. Sunday - Tuesday Part-Time Evening Shift - For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis....

**Company Bio** Legal Aid Ontario employees are committed to making a difference in the lives of our clients. As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law. If...

Cloud Services Manager - OperationsAs a Cloud Services Manager - Operations, you'll be responsible for managing the day-to-day operations of our cloud-based contact centre infrastructure. This includes leading a team of AWS/Amazon Connect operations specialists, developing and implementing strategies to improve contact centre operations and reducing...

The 311 Contact Centre Manager leads the City of Winnipeg's 311 service. This role will provide guidance on 311 operations to meet the needs of residents and City departments. The 311 Contact Centre Manager reports to the Director of Customer Service & Communications. The position has four major functions: - setting and monitoring strategic direction...

Job SummaryWe are seeking a highly skilled Sr. Planner, Workforce Planning to join our Contact Centre team. The successful candidate will be responsible for overseeing contact centre operations, workforce planning, and management of Genesys Cloud Platform.

For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night. Distress Centre is growing and looking for some great people to join our team **What to expect in the role**: **Job...

Salary range: The salary range for this position is CAD $34.67 - $49.83 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our...

The Director of the Contact Centre will oversee all sales operations within the contact centre, focusing on successful student recruitment, high-quality service, and effective inquiry management. Leading a team of over 50 employees, including Admissions Managers and Senior Managers, the Director will ensure efficient pipeline management, drive enrollment...

**_Contact Centre Coordinator/Community Resource Specialist_** We are hiring for multiple positions. 1. Full-time Tuesday-Saturday Days 2. Full-time Monday-Friday Days 3. Part-Time Friday-Sunday Days 4. Part-Time Friday-Sunday Evenings For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support,...

About This RoleWe are seeking a highly skilled and motivated individual to fill the position of Sr. Planner, Workforce Planning.The successful candidate will have a strong background in workforce management and experience working in a fast-paced contact centre environment.High School Diploma or equivalent required.Intermediate technical and administrator...

**Contact Centre BSA** **About Capco** **Let's Talk About You** You want to Own Your Career. You're serious about rising as far and as fast as your work and achievements can take you. And you're ready to write the next chapter of your career story: a challenging and rewarding role as a Capco Contact Centre BSA. **Let's Get Down To Business** Banks,...

**Contact Centre BSA** **About Capco** **Let’s Talk About You** You want to Own Your Career. You’re serious about rising as far and as fast as your work and achievements can take you. And you’re ready to write the next chapter of your career story: a challenging and rewarding role as a Capco Contact Centre BSA. **Let’s Get Down To...