Jobs: contact centre manager

Job Summary Are you able to expertly manage a customer-focused contact centre, offering service across multiple channels while maintaining amazing employee engagement? Do you have an unwavering positive attitude? Are you familiar with how to manage a virtual customer service team? Do you know how to influence without direct authority? Are you effective at...

Union: Non-Union - Job Number: J0424-0664 - Job Title: Director, Contact Centre - Job Type: Permanent Full Time - City, Province, Country: Toronto, Ontario, Canada - Job Location: Toronto - Job Category: Executive - Job Classification: M4 - Role Designation:- Open Positions: 1 - Posting Date: April 16, 2024 - Closing Date: April 24, 2024 - Salary:...

Job Requirements The Manager will build and oversee a high performing Contact Centre team with an emphasis on service excellence, severity control and employee satisfaction. The Manager will also analyze current processes to offer optimization and outsourcing recommendations to ensure all current Business needs are exceedingly met. **MAJOR RESPONSIBILITIES...

**Client Contact Centre Manager (Full-Time)** The Client Contact Centre Manager is responsible for the best practices, planning, coordinating, improving quality and efficiencies of all call centre operations including the intake of new clients, and the delivery Transportation and Meals on Wheels to the clients of Community Care Durham. Responsibilities...

Are you looking to join a one-of-a-kind, mega awesome team? Are you super-friendly with a strong attention to detail? Do you love the satisfaction that comes with solving a problem or correcting an error? Are you a self-starter who loves being on the front lines playing a pivotal role in creating an inviting, honest and kind atmosphere for members? **This...

Job Summary As a Porter Contact Centre Supervisor, you will play a pivotal role in leading our Contact Center team towards a digital-first and customer self-service approach. Reporting to the Manager, Contact Centre, your responsibilities will encompass remote agent floor and scheduling management, workflow distribution, agent responsiveness, quality...

**_Contact Centre Coordinator/Community Resource Specialist_** - Hiring multiple positions, full-time (19 shifts/month) and part-time (11 shifts/month)Closing: Tuesday, May 2 2023 For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define...

**CONTACT CENTRE SUPERVISOR (6-Month Contract)** **Who We Are**: Util-Assist is a leading consulting company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is...

Be a part of something bigger - help facilitate excellence in healthcare in Canada by improving people’s access, efficiency, and experience with diagnostic imaging. Through our 16 state-of-the-art clinics, Mayfair Diagnostics delivers high-quality diagnostic imaging and services, offering a wide range of screening, diagnostic, and interventional procedures...

On behalf of our Healthcare client based in Vancouver, Ignite Technical Resources is seeking an Project Manager (Contact Centre Technologies) to join our client's team on a long term contract basis. **Summary of the Role**: This project manager will need to have experience implementing large scale contact center deployments, an understanding of multiple...

The Travel Corporation is an industry leader, and career opportunities at The Travel Corporation are as diverse as the travel experiences we offer. Our teams, our family, is absolutely our greatest asset. Working with a collaborative team spirit, we are dedicated to providing exceptional service to our customers. The Travel Corporation offers employees a...

Are you looking to join a one-of-a-kind, mega awesome team? Are you super-friendly, bilingual with a strong attention to detail? Do you love the satisfaction that comes with solving a problem or correcting an error? Are you a self-starter who loves being on the front lines playing a pivotal role in creating an inviting, honest and kind atmosphere for...

Growth opportunities come in many different forms, and we encourage our employees to explore new roles, meet new teams and expand their skills within the business. The Travel Corporation is committed to hiring from within and fostering the career development of all employees who are inspired to grow with us. **POSITION PURPOSE** Working within a World...

Are you looking to join a one-of-a-kind, mega awesome team? Are you super-friendly, bilingual with a strong attention to detail? Do you love the satisfaction that comes with solving a problem or correcting an error? Are you a self-starter who loves being on the front lines playing a pivotal role in creating an inviting, honest and kind atmosphere for...

**Position Information**: **Rotation/Shifts**: - Days, Monday to Friday, 8 hour shifts (08:00-16:00, 09:30-17:30).- For information purposes only - The Hospital reserves the right to change. **Responsibilities**: **Basic Requirements**: - Grade 12 or equivalent; - Minimum 6 months recent experience working in a computerized Contact Centre environment or...

**Rotation/Shifts**: - Evenings, Monday to Friday, 8 hour shifts (8:00-16:00, 09:30-17:30)- For information purposes only - The Hospital reserves the right to change. **Responsibilities**: **Basic Requirements**: - Grade 12 or equivalent; - Minimum 6 months recent experience working in a computerized Contact Centre environment or equivalent clerical...

**Job Posting Information**: - REPOST - Original job posting #94451**Rotation/Shifts**: - Days, Monday to Friday, 8 hour shifts (8:00-16:00, 09:30-17:30)- For information purposes only - The Hospital reserves the right to change. **Responsibilities**: **Basic Requirements**: - Grade 12 or equivalent; - Minimum 6 months recent experience working in a...

**Position Information**: **Rotation/Shifts**: Days and evenings, Monday to Friday, 8 hour shifts (07:00-15:00, 08:00-16:00, 09:00-17:00, 10:30-18:30). - For information purposes only - The Hospital reserves the right to change. **Responsibilities**: **Basic Requirements**: - Grade 12 or equivalent; - Minimum six (6) months recent experience working in a...

Looking for a new professional challenge? Join GardaWorld as a overnight Contact Centre Operator at the Toronto Branch, where you will play a key role in communication between national clients, branches and preferred partners. **What's in it for you?** - Pay rate of $18.00/hour, with an increase to $20.00/hour after 3 months - Permanent, full-time...

**Job Posting Information**: - REPOST - Original job posting #90241**Position Information**: **Rotation/Shifts**: - Evenings and nights, Friday, Saturday and Sunday, 2/3 weekends, 8 hour shifts (15:00-23:00, 23:00-07:00).- For information purposes only - The Hospital reserves the right to change. **Responsibilities**: **Basic Requirements**: - Grade 12...