Jobs: contact centre manager

What makesDHL great? Our **People** We know eachemployee’s individualcontributions make us the #1 Express Delivery andLogistics Company in theworld. DHL Expressis committed to maintaining anenvironment that empowersevery team member to make the greatest possibleimpact on our business. Our corporate **culture** is about personal commitment - toour...

**CONTACT CENTRE MANAGER** **Who We Are**: Util-Assist is a leading consulting company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer...

HomeEquity Bank is the leading national provider of reverse mortgages to homeowners aged 55 and over, Canada’s fastest growing demographic segment. HomeEquity Bank originates and administers Canada’s largest portfolio of reverse mortgages under the CHIP Home Income Plan brand. New mortgages are originated on a direct to consumer basis as well as through...

We are seeking an experienced Contact Centre Operations Manager to join our team at Heartland Coca-Cola Bottling Company, LLC. This is an exciting opportunity to lead and manage Contact Centre operations to drive business results and achieve customer satisfaction.About YouYou have 3+ years of Workforce Management Experience in Contact Centre (omni...

**Job Description:**We are seeking a highly skilled Bilingual (French/English) Project Specialist to join our team at Quantum Management Services Ltd. in Mississauga. As a key member of our Contact Centre operations, you will be responsible for managing projects within and impacting our client's Contact Centre, primarily focused on the successful launch of...

Job Summary: Are you able to expertly manage a customer-focused contact centre, offering service across multiple channels while maintaining amazing employee engagement? Do you have an unwavering positive attitude? Are you familiar with how to manage a virtual customer service team? Do you know how to influence without direct authority? Are you effective at...

**_Contact Centre Coordinator/Community Resource Specialist_** Hiring for: - 1. Monday - Friday Full-Time Evening Shift - 2. Sunday - Tuesday Part-Time Evening Shift - For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis....

Job SummaryWe are seeking a highly skilled Sr. Planner, Workforce Planning to join our Contact Centre team. The successful candidate will be responsible for overseeing contact centre operations, workforce planning, and management of Genesys Cloud Platform.

The 311 Contact Centre Manager leads the City of Winnipeg's 311 service. This role will provide guidance on 311 operations to meet the needs of residents and City departments. The 311 Contact Centre Manager reports to the Director of Customer Service & Communications. The position has four major functions: - setting and monitoring strategic direction...

For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night. Distress Centre is growing and looking for some great people to join our team **What to expect in the role**: **Job...

The Director of the Contact Centre will oversee all sales operations within the contact centre, focusing on successful student recruitment, high-quality service, and effective inquiry management. Leading a team of over 50 employees, including Admissions Managers and Senior Managers, the Director will ensure efficient pipeline management, drive enrollment...

**_Contact Centre Coordinator/Community Resource Specialist_** We are hiring for multiple positions. 1. Full-time Tuesday-Saturday Days 2. Full-time Monday-Friday Days 3. Part-Time Friday-Sunday Days 4. Part-Time Friday-Sunday Evenings For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support,...

About This RoleWe are seeking a highly skilled and motivated individual to fill the position of Sr. Planner, Workforce Planning.The successful candidate will have a strong background in workforce management and experience working in a fast-paced contact centre environment.High School Diploma or equivalent required.Intermediate technical and administrator...

**Land Acknowledgement** **_George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._** **_At George Brown College, we have established...

Canlan Sports is the largest private sector operator and developer of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers’ need for...

Posting End DateApril 09, 2025Employee TypeRegular-Full timeUnion/NonThis is a non-union positionEnbridge Gas Inc. is a Customer Centric organization, and the Customer Care team is at the heart of it. Our organizational culture is driven by the needs of our customers. We strive to continuously focus on improving processes and simplify the customer...

time left to apply End Date: April 10, 2025 (6 days left to apply)job requisition id 66880Posting End Date: April 09, 2025Employee Type: Regular-Full timeUnion/Non: This is a non-union positionEnbridge Gas Inc. is a Customer Centric organization, and the Customer Care team is at the heart of it. Our organizational culture is driven by the needs of our...

The Contact Centre Representative, reporting to the Contact Centre Manager will provide service excellence by connecting to our customers. - The Contact Centre will operate from 8:30am - 5:00pm., Monday through Friday excluding statutory holidays observed in Ontario. Applicants must be able to work a variety of 8 hour shifts including evenings. -...

Job Description:">We are seeking an experienced leader to oversee the smooth operation of our cloud-based contact centre infrastructure. The ideal candidate will have a strong background in AWS cloud services, particularly Amazon Connect, and possess excellent leadership and communication skills.This role is crucial in ensuring high availability,...

Posting End Date: April 09, 2025Employee Type: Regular-Full timeUnion/Non: This is a non-union positionEnbridge Gas Inc. is a Customer Centric organization, and the Customer Care team is at the heart of it. Our organizational culture is driven by the needs of our customers. We strive to continuously focus on improving processes and simplify the customer...