Front Desk Attendant

2 weeks ago

Victoria, British Columbia, Canada Strathcona Hotel Full time

The Strathcona Hotel, located in the heart of Vibrant Victoria is looking to hire a reliable, responsible, and energetic individual to join our front desk team.

Our ideal candidate is friendly, dependable, organized and has a passion for creating pleasant and positive experiences with our guests, patrons, and suppliers.

Part time or Full time

Duties and Responsibilities:

  • Greeting Guests, and successfully completing the check in and checkout processes in a timely and pleasant manner.
  • Creating and managing reservations for the hotel utilizing online sources, third party bookings, telephone inquiries, walk in guests, and internal bookings.
  • Maximizing revenue by adhering to the policies and procedures of the Strathcona Hotel with regard to external/internal revenue sources such as hotel reservations, guest room upgrades, parking charges, gift card transactions/sales and special event ticket sales.
  • Assisting Guests with information on local attractions, transportation, sightseeing tours, and informing them of Hotel amenities, venues, and/or events.
  • Resolving Guest concerns to ensure they have the best experience possible.
  • Answering the switchboard and dispatching calls to the appropriate departments, venues, and/or responding to guest and patron inquiries.
  • Assisting the FOH with key sign in/out, cash reconciliations, and cash drops.
  • Operating digital radios to communicate with various departments, and team members throughout the property.

We Offer:

  • Competitive wages
  • 50% off meals while working or when visiting as a guest
  • Health and dental benefits
  • Opportunity to attend free shows and events
  • Fun work environment with opportunities for development and career advancement

Apply today to learn more about this exciting opportunity

REQUIREMENTS
  • Protect the privacy of guests, staff, and the company by making certain that sensitive information is not left unattended or improperly disclosed.
  • Must have a minimum of 1 year hotel front desk experience
  • Work well in a fast-paced environment and maintain a positive attitude while serving as the "Heart of the Hotel," and communications base for the entire property.
  • Remain calm, cool, and collected in the event of an emergency, and ensure that all emergency procedures and policies are adhered to.
  • Handle cash, credit, and debit card payments.
  • Must possess great communication skills and work well with a large team
  • proof of vaccination status required

Located in the heart of Victoria BC, the Strathcona Hotel is a stunning Victorian landmark that dates back to the historic gold rush area of the region. The Strathcona hotel is family owned and operated and has a long history of being "Victoria's Entertainment Center".

OUR VENUES

  • The Sticky Wicket Pub and Restaurant
  • The Maple Room
  • The Rooftop Patio
  • Distrikt
  • The Clubhouse Bar
  • Big Bad Johns
  • The Games Room
  • The Strath Ale, Wine and Spirit Merchants

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