Front Desk Agent/night Auditor

1 week ago

Victoria, Canada Quality Inn Downtown, Victoria Full time

Quality Inn Downtown is looking for positive and energetic individuals to join the Front Desk team in the role of Front Desk Agent (Night Audit). This individual is responsible for registering guests at the hotel and acting as an ambassador to the Quality Inn.

Reporting to the Front Office Manager, the Front Desk Agent is responsible for delivering exemplary customer service to the guests throughout all stages of their stay. This is a FT position. Must be available on the weekends

**Key Responsibilities**:

- Provide courteous, professional and attentive service at all times
- Process guest arrivals and departures, including all necessary payments
- Upsell guest rooms, packages and promote other services of the hotel
- Be well informed of all hotel rates & packages, hotel amenities and facilities, local area and attractions
- Offer referral for services and handle requests for information
- Follow up on special requests, concerns & inquiries
- Handle and store luggage
- Answering the switchboard, directing calls, responding to inquiries, and taking reservations
- Maintain the cleanliness and neatness of the front desk and lobby
- Responsible for managing a cash float and performing cashier duties
- Balancing credit cards, cash, debit transactions, cheques
- Participate in safety and emergency procedures
- Work closely with the housekeeping department to coordinate room status updates, special deliveries, and maintenance requests
- Other daily tasks as assigned by the Front Office Manager

**Requirements**:

- Must be able to work Monday to Sunday Nights.
- Previous experience in customer service and ability to handle high volumes of challenging guest-related interactions with professionalism
- Excellent interpersonal skills with excellent communication and observational skills
- Ability to work effectively under pressure, be well organized, and detail-oriented
- Cash handling experience
- Maintain the highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates
- Maintain professional business confidentiality as required
- Might require lifting of luggage for storage

Thank you for your interest in the Quality Inn Downtown Victoria

**Salary**: $18.00-$18.50 per hour

Additional pay:

- Tips

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Night shift

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to work Weekends as well?

**Experience**:

- Customer service: 1 year (preferred)
- Hotel: 1 year (preferred)
- Night audit: 1 year (preferred)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)

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