Front Desk Attendant

3 days ago

Victoria, Canada Strathcona Hotel Full time

The Strathcona Hotel, located in the heart of Vibrant Victoria is looking to hire a reliable, responsible, and energetic individual to join our front desk team. This is a Part time job to start moving into Full time **Duties and Responsibilities**: - Greeting Guests, and successfully completing the check in and checkout processes in a timely and pleasant manner. - Creating and managing reservations for the hotel utilizing online sources, third party bookings, telephone inquiries, walk in guests, and internal bookings. - Maximizing revenue by adhering to the policies and procedures of the Strathcona Hotel with regard to external/internal revenue sources such as hotel reservations, guest room upgrades, parking charges, gift card transactions/sales and special event ticket sales. - Assisting Guests with information on local attractions, transportation, sightseeing tours, and informing them of Hotel amenities, venues, and/or events. - Resolving Guest concerns to ensure they have the best experience possible. - Answering the switchboard and dispatching calls to the appropriate departments, venues, and/or responding to guest and patron inquiries. - Assisting the FOH with key sign in/out, cash reconciliations, and cash drops. - Operating digital radios to communicate with various departments, and team members throughout the property. **We Offer**: - Competitive wages - 50% off meals while working or when visiting as a guest - Health and dental benefits - Subsidized gym pass - Opportunity to attend free shows and events - Fun work environment with opportunities for development and career advancement **REQUIREMENTS**: - Protect the privacy of guests, staff, and the company by making certain that sensitive information is not left unattended or improperly disclosed. - Must have a minimum of 1 year hotel front desk experience - Work well in a fast-paced environment and maintain a positive attitude while serving as the “Heart of the Hotel,” and communications base for the entire property. - Remain calm, cool, and collected in the event of an emergency, and ensure that all emergency procedures and policies are adhered to. - Handle cash, credit, and debit card payments. - Must possess great communication skills and work well with a large team - proof of vaccination status required Located in the heart of Victoria BC, the Strathcona Hotel is a stunning Victorian landmark that dates back to the historic gold rush area of the region. The Strathcona hotel is family owned and operated and has a long history of being "Victoria's Entertainment Center". ***_ _**OUR VENUES** - The Sticky Wicket Pub and Restaurant - The Maple Room - The Rooftop Patio - Distrikt - The Clubhouse Bar - Big Bad Johns - The Games Room - The Strath Ale, Wine and Spirit Merchants

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