Front Desk Agent
1 week ago
**Job Summary**
**Duties**
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, utilizing hotel management software.
- Answer phone calls promptly, demonstrating excellent phone etiquette while addressing guest inquiries or concerns.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Handle reservations and modifications accurately while maintaining confidentiality of guest information.
- Assist with billing inquiries and process payments as required.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Address guest complaints or issues promptly and professionally, striving for resolution to ensure satisfaction.
- Maintain a clean and organized front desk area, ensuring all materials are stocked and accessible.
**Requirements**:
- Previous experience in a hotel or hospitality setting is preferred but not mandatory.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in phone systems and hotel management software is advantageous.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Excellent communication skills with the ability to engage effectively with guests and team members.
- Attention to detail and strong organizational skills are essential for managing multiple tasks simultaneously.
- A positive attitude, professionalism, and the ability to work flexible hours, including weekends and holidays.
Join our team as a Front Desk Agent where you can make a significant impact on our guests' experiences while growing your career in the hospitality industry
Pay: $21.00-$23.00 per hour
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Work Location: In person
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