Warranty Administrator

4 days ago

Calgary, Canada Calgary Peterbilt Full time

**Calgary Peterbilt**

**Are you a problem-solver with a passion for customer service and dealership operations? Peterbilt Southern Alberta is seeking a Warranty Administrator to join our Service Department and play a key role in our continued success.**

**What You’ll Do**:

- **Warranty Processing**:

- Answer customer and staff questions about warranty coverage
- Identify potential warrantable repairs and get involved early
- Advise and direct Service Department staff on warranty procedures
- Prepare and submit warranty claims to maximize payment
- Track and ship warranty parts as needed
- Communicate with customers about warranty outcomes and address concerns

**Repair Order Preparation & Review**:

- Record and review all required information in dealership systems
- Collaborate with co-workers to ensure accurate information capture
- Review technician stories, parts, and core return needs
- Prepare final invoices for closure and submission

**Customer Satisfaction**:

- Provide friendly, professional, and caring service
- Educate customers on warranty processes
- Accept feedback and work with the department to improve service

**Who We’re Looking For**:

- Excellent communication and teamwork skills
- Strong problem-solving abilities
- Knowledge of warranty processes and dealership operations
- Experience with dealership systems (Decisiv, CDK, SDL) is an asset
- Commitment to top-notch customer service

**Compensation & Benefits**:

- Pay scale based on shop rate and experience
- Performance-based pay increases

**Why Join Us?**
- A chance to work with a high-quality product that you can be proud of
- Competitive compensation packages including, Benefits (medical/dental), RRSP Program, and company matched pension plan
- On-line training and offsite training opportunities
- Employee Family Assistance Program
- Clean, large full-service facility with a friendly and safe work environment
- Staff appreciation lunches

Pay: $48,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

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