Warranty Administrator

3 days ago

Calgary, Canada Crystal Creek Homes Full time

Crystal Creek Homes is a premier homebuilder dedicated to quality craftsmanship and exceptional customer satisfaction. We are currently seeking a Warranty Administrator to join our team. This role is essential in ensuring that our warranty department operates smoothly and efficiently, delivering outstanding support to homeowners and maintaining our commitment to quality.

**Responsibilities**:

- Oversee warranty claims from homeowners, ensuring each claim is processed efficiently and resolved within established timelines.
- Coordinate and schedule necessary repairs and services with contractors and vendors to address warranty-related issues.
- Assist in developing and updating warranty and workplace safety policies to align with industry standards and homeowner needs.
- Generate and submit regular reports on warranty claims, trends, and service performance to management for ongoing improvement.
- Provide homeowners with updates on their warranty claims, including expected timelines for repairs and resolutions.
- Other duties as required.

**Qualifications and Experience**:

- A minimum of 3 years’ experience in an Administrator or Coordinator role
- Understanding of residential new home construction processes.
- Competent user of technology MS Office, MS Teams and Homefront and Build Pro.
- Highly organized with excellent time management skills.
- Strong computer and data entry skills.
- Excellent communication skills, written and verbal.
- Team oriented individual with a positive attitude.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- new home construction: 2 years (preferred)
- administration: 3 years (preferred)

Work Location: In person

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