Warranty Technician

1 week ago

Calgary, Alberta, Canada Crystal Creek Homes Full time

Position Overview:

Crystal Creek Homes is seeking a full-time Warranty Technician to support the Warranty Team by managing homeowner service requests and performing maintenance and repairs throughout the warranty period. The successful candidate will ensure high-quality service, timely responses, and uphold the company's standards for client satisfaction

Responsibilities:

  • Collaborate with the Warranty Administrator to schedule and manage trade contractors for warranty-related work.
  • Conduct service calls, inspections, and repairs, including drywall touch-ups, paint corrections, squeaky doors, and other home maintenance tasks.
  • Monitor and follow up on service work to ensure completion meets company standards, reporting progress to the Warranty Manager.
  • Educate homeowners on proper home maintenance and operation to prevent future issues.
  • Maintain accurate service records and communicate effectively with homeowners and team members regarding project status.
  • Ensure all work complies with safety standards and company policies.
  • Conduct walkthroughs at warranty check-in dates, advising homeowners on warrantable issues and solutions.

Qualifications & Experience:

  • Minimum of 3 years' experience as a Warranty Technician or in a similar role, with a focus on home maintenance and repairs.
  • Strong understanding of construction fundamentals and warranty processes.
  • Hands-on experience with drywall, painting, and interior finishing repairs.
  • Proficiency with technology, including MS Office, MS Teams, and Homefront software, is an asset.
  • Excellent time management skills with the ability to prioritize multiple service requests efficiently.
  • Professional, calm, and positive demeanor when interacting with homeowners.

If you are a proactive professional with a passion for customer service and a strong technical background, we invite you to apply and be part of our dedicated team. Please forward your cover letter and resume to Qualified candidates will be contacted.

Crystal Creek Homes is an equal opportunity employer, and we encourage candidates from diverse backgrounds to apply.

Job Type: Full-time

Pay: $65,000.00-$75,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • RRSP match
  • Vision care

Work Location: In person

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