Warranty Administrator

2 weeks ago

Calgary, Alberta, Canada Red Deer Peterbilt Full time $48,000 - $60,000 per year

Calgary Peterbilt

Are you a problem-solver with a passion for customer service and dealership operations? Peterbilt Southern Alberta is seeking a Warranty Administrator to join our Service Department and play a key role in our continued success.

What You'll Do:

  • Warranty Processing:
  • Answer customer and staff questions about warranty coverage
  • Identify potential warrantable repairs and get involved early
  • Advise and direct Service Department staff on warranty procedures
  • Prepare and submit warranty claims to maximize payment
  • Track and ship warranty parts as needed
  • Communicate with customers about warranty outcomes and address concerns

Repair Order Preparation & Review:

  • Record and review all required information in dealership systems
  • Collaborate with co-workers to ensure accurate information capture
  • Review technician stories, parts, and core return needs
  • Prepare final invoices for closure and submission

Customer Satisfaction:

  • Provide friendly, professional, and caring service
  • Educate customers on warranty processes
  • Accept feedback and work with the department to improve service

Who We're Looking For:

  • Excellent communication and teamwork skills
  • Strong problem-solving abilities
  • Knowledge of warranty processes and dealership operations
  • Experience with dealership systems (Decisiv, CDK, SDL) is an asset
  • Commitment to top-notch customer service

Compensation & Benefits:

  • Pay scale based on shop rate and experience
  • Performance-based pay increases

Why Join Us?

  • A chance to work with a high-quality product that you can be proud of
  • Competitive compensation packages including, Benefits (medical/dental), RRSP Program, and company matched pension plan
  • On-line training and offsite training opportunities
  • Employee Family Assistance Program
  • Clean, large full-service facility with a friendly and safe work environment
  • Staff appreciation lunches

Job Type: Full-time

Pay: $48,000.00-$60,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Work Location: In person

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