Service Administrator

2 weeks ago

Dartmouth, Canada Black & McDonald Limited Full time

The primary responsibility of the Service Administrator is to provide administrative support with the day-to-day Service Department operations providing support to our service technicians, supervisors, managers, and clients as well as assisting in maintaining a productive and efficient operation for the execution of assigned contracts within the NS FMO Division. This will be accomplished through performance of administrative duties ensuring that standard company procedures and specific instructions are followed. The Administrator role is responsible for working within our computer-based program (JD Edwards) including the opening and closing of work orders through to invoicing, purchase orders, managing work order back log and our Work in Progress (WIP) report, and general support for technicians and supervisors.

Summary of Duties:

- Providing telephone support; dispatching, investigating and resolving client inquiries
- Prepare new Vendor/Customer set up request forms
- Enter/update customer contact information
- Accounts Receivable Reporting-Review and Collection on Customer Accounts for NS Service Division
- Respond to inquiries regarding accounts payable/receivable
- Open/Manage/Close work orders
- Open/Manage/Close purchase orders (PO's)
- Project Job Life Cycle-work with and support project supervisor to manage job, generate monthly billings and perform job close out procedures
- Generate, Issue and Invoicing of Quoted Repair (S4) Work Orders
- WIP Management for S4 Work Orders
- Mange Technician Training Matrix-Set Up, Scheduling and Reporting of Training Courses
- Manage RNV report
- Support field staff with general inquiries
- Prepare customer reports as required

**COMPETENCY REQUIREMENTS**
- Communicates Effectively
- Customer Focus
- Holds Self and Others Accountable
- Problem Solving and Innovation
- Teamwork and Collaboration

**EDUCATION REQUIREMENTS**
- 1 - 3 years' experience in an administration role
- Excellent organizational skills
- Administration or Accounting Certificate/Diploma would be considered an asset
- Knowledge/experience in accounts payables/receivables would be considered an asset
- Must be detail-oriented, organized and able to multi-task
- Excellent communication, interpersonal and customer service skills

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