Safety Services Administrator

**POSITION**: Safety Services Administrator

**DEPARTMENT**: Safety Services

**MANAGER**: Safety Services Administrator Team Lead

**CLASSIFICATION**:Administrative Services

**LOCATION**: Based out of the Dartmouth office, however, there will be an opportunity for a percentage of time to work remotely per week.

**QUALIFICATIONS**:
**Education and Experience**
A Community College certificate or equivalent, with three or more years' experience in a clerical position with data entry and customer service responsibilities. A background in Occupational Health and Safety is desirable.

**Skills and Abilities**
Strong interpersonal and communications skills, time management along with a strong work ethic are required to be successful in this role. Ability to work in both a team environment as well as being a self-starter. Proficiency in word processing, spreadsheets, and databases is needed with a high degree of accuracy. Excellent customer service skills and demonstrated ability is also a key requirement.

**Overview**
Reporting to the Safety Services Administrator Team Lead, the Safety Services Administrator is responsible for:

- Student registrations for safety courses
- Providing information on the organization and its programs and services to our members
- Administration and support for the processing of Safety Audits
- Advising members on requirements for COR (safety) certification
- Assisting the Team Lead by supporting as needed, the day-to-day operations of Safety Services initiatives.

**Specific Duties and Responsibilities**

**1. Registrations - **A primary contact for Construction Safety Nova Scotia training.
- Cancels participants from courses providing the appropriate cancellation number
- Advises participants as to products and programs offered by Construction Safety Nova Scotia to best meet their needs
- Enters all registrations into the computer database, creating appropriate database files for new companies or adding to existing company data. Ensures data integrity is maintained at all times

**2. Online Training**
- Takes registrations for online courses or offers assistance for students and companies requesting online training

**3. COR Technical Review**
- Provides technical and quality control review of a company's safety program to ensure all safety program elements meet the prescribed COR standard
- Reviews and processes companies COR instrument and documentation for both internal and external evaluations
- Issues corrective actions and/or opportunities for improvement to company's who don't meet the standard

**4. COR Administrative Function**
- Advises companies on their respective progress in the COR Evaluation process in order to determine what is required to ensure timely progression through the Safety Certification Program
- Following the completion of each COR Evaluation review, ensures reports are filed, updates database and passes non-conforming files on to the Team Lead

**5. Customer Service**
- Responds to or re-directs member inquiries (i.e. Company status, COR certification, course schedule inquiries, etc...) and provides information in a thorough and professional manner

**6. Special Projects**
- Accepts special projects. Acts in a manner which supports and encourages a team approach to meeting departmental and organization's challenges and goals
- Demonstrates the flexibility to work in teams to which this position may be assigned from time to time

**7. Quality System**
- Applies policies, procedures and work instructions and participates in the continuous improvement efforts of the organization
- Identifies and reports areas for improvement
- Responsible for isolating and/or reporting any nonconforming product or service in accordance with policies and procedures
- Familiar with the Mission Statement and the quality policies of the organization
- Knowledgeable of and consistently applies quality procedures relevant to position
- Ensures quality system documentation in the position's care are kept in good condition
- Reports any problems or discrepancies with documentation content or condition to the Team Lead

**10. Miscellaneous**
- Other duties that may be assigned by Department Head

**General Duties and Responsibilities**
- ** Communications** - communicates knowledge clearly, accurately and thoroughly in writing and verbally. Able to communicate effectively with persons (internal & external) at all organizational levels.
- ** Resource Administration** - efficient and effective use of resources (staff, budgeted funds, and materials) to achieve departmental objectives and organization's goals.
- ** Time Management** - Skillfully organizes, plans and forecasts work levels to meet the demands of the position. Capable of managing and prioritizing multiple projects.
- ** Quality & Continuous Improvement**:

- Consistently meets or exceeds performance standards established for the position. Actively seeks and attains continuous improvement of the position's duties and th