Administrator Service
5 days ago
**Province**: Nova Scotia
**Branch**: Dartmouth
**Employment Type**: Full Time
**Number of Positions**:1
SUMMARY
DUTIES AND RESPONSIBILITIES
Emphasis on providing a superior customer service experience.
Emphasis on the implementation of a “customer service, customer focused” philosophy, within the department.
Entering and processing Service orders from Shop and Field Service staff.
Receive field service calls and work with the Service Supervisor to assign Technicians as directed by the supervisor.
Opening work orders with all pertinent customer and machine information.
Prepare service orders for Service Supervisor to review and approval within targeted timeframe.
Ensure customer accounts in good standing before processing a Service order for assignment.
Entering quotations, and various other documents.
Liaison with customers for Service work.
Entering Technicians hours and comments onto work orders.
Maintain Service Dept. documentation
Perform other duties and projects as assigned by the Service Supervisor/Branch Manager.
CORE COMPETENCIES:
Strong organizational skills.
Excellent written and oral communication skills.
Proficient with time management skills.
Industry background would be considered an asset.
Prior experience is considered an asset.
EDUCATION/ TRAINING:
Post-secondary education would be considered an asset.
Technical background would be considered an asset.
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